What to expect at the virtual summit
At Nexthink, we know the importance of connecting with IT, meeting them where they are and providing them with the best experience. For you, this means engaging with your employees at the endpoint; for us, it means creating a virtual event where the top advocates for digital experience management can collaborate and learn from one another! Join us to see the latest innovation, hear from the leading IT digital employee experience experts and get ready for the future of work.
Featured Speakers
Samuele Gantner
Chief Product Officer, Nexthink
Andrew Hewitt
Analyst, Forrester
Lior Suchard
Master Mentalist, as seen on The Tonight Show
Bhavin Shah
Senior Manager, Performance Analytics, Johnson & Johnson
Spencer Slattery
Global End User Services Delivery Leader, Johnson & Johnson
Henry Jennings
Principal Engineer, Desktop Infrastructure, Sony Pictures Entertainment
Joe Calabrese
Head of Client Computing, MassMutual
Stephane Maarek
Director - Global Lead for Desktop Experience Service, Ernst & Young
Tori Paulman
Director of IT Client Services, Pegasystems
David Paul
Director - IT Service Desk, TRC Companies, Inc.
Gary Sherman
Sr. Director of Technology, Liberty Mutual Insurance
Get Ready for Experience Everywhere
Agenda
Event starts on December 10, 2020 at 12pm Eastern.
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Welcome
Mary Beth Vassallo, VP/GM of North America, Nexthink
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The Next End-User Computing Revolution: Employee-Centric IT
Pedro Bados, Co-founder & CEO, Nexthink
Samuele Gantner, Chief Product Officer, Nexthink -
Master Mentalist, Lior Suchard (1st Act)
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Winning with Employee Focus: How a Leading Healthcare Company Increases Employee Centricity
Spencer Slattery, Global End User Services Delivery Leader, Johnson & Johnson
Bhavin Shah, Senior Manager, Performance Analytics, Johnson & Johnson
Learn MoreWinning with Employee Focus: How a Leading Healthcare Company Increases Employee Centricity
Spencer Slattery, Global End User Services Delivery Leader, Johnson & JohnsonBhavin Shah, Senior Manager, Performance Analytics, Johnson & Johnson
Resilience and agility have never been more critical than in 2020. Learn how one of the largest companies in the world responded to extraordinary challenges by doubling down on employee productivity and the employee experience. From Covid-19 response to reimagining employee communications, hear how Johnson & Johnson’s End User Services organization delivered when they were needed most – and where they head from here. -
Panel: Building a DEX Center of Excellence
Gary Sherman, Sr. Director of Technology, Liberty Mutual Insurance
Joe Calabrese, Head of Client Computing, MassMutual
Stephane Maarek, Director-Global Lead for Desktop Experience Service, Ernst & Young
Tim Flower, Global Director, Business Transformation, Nexthink (Moderator)
Learn MorePanel: Building a DEX Center of Excellence
Gary Sherman, Sr. Director of Technology, Liberty Mutual Insurance
Joe Calabrese, Head of Client Computing, MassMutual
Stephane Maarek, Director-Global Lead for Desktop Experience Service, Ernst & Young
Tim Flower, Global Director, Business Transformation, Nexthink (Moderator)First came the Security Operations Center, then the Network Operations Center. Is now the time to create an Experience Operations Center? Employees are the most critical asset in the organization, yet most organizations serve them reactively. Join this panel of end-user computing professionals as they discuss how they made the shift from reactive to proactive IT and share best practices for creating your center of excellence and get quick wins you can score today. -
Master Mentalist, Lior Suchard (2nd Act)
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Maximize The Benefit Of End-User Experience Management With Digital Experience Teams
Andrew Hewitt, Analyst, Forrester
Learn MoreMaximize The Benefit Of End-User Experience Management With Digital Experience Teams
Andrew Hewitt, Analyst, Forrester
EUEM is a powerful tool that can help you improve the technology experience for your workforce, but to maximize its benefit, you need to do more than simply collect telemetry data and remediate common end-user experience issues. Your organization must reorganize itself into digital experience teams to fully maximize the capabilities that EUEM solutions provide today. Join guest speaker Andrew Hewitt, Analyst at Forrester, to learn how companies are using EUEM tools strategically in their organizations to drive digital employee experience transformation. -
Master Mentalist, Lior Suchard (3rd Act)
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Breakout Sessions - Series of 3 breakouts/20-minutes each
Persona-Centric Experience Management – Mike Betts, Product Manager, Nexthink
Managing the Application Experience – Guillaume Charles, Product Manager, Nexthink
Shifting from Reactive to Proactive – Mario Tarallo, Solutions Director, Nexthink
Virtualization and Digital Experience – Deep Ray, Principal Product Manager + Mathieu Scherz, Product Management Director, Nexthink
Learn MoreBreakout Sessions - Series of 3 breakouts/20-minutes each
Join us to see the latest innovations and cool new technology coming in 2021. Meet the productmanagers who are building the future of Nexthink, and see into the future of digital employee experience.- Persona-Centric Experience Management – Mike Betts, Product Manager, Nexthink
- Managing the Application Experience – Guillaume Charles, Product Manager, Nexthink
- Shifting from Reactive to Proactive – Mario Tarallo, Solutions Director, Nexthink
- Virtualization and Digital Experience – Deep Ray, Principal Product Manager + Mathieu Scherz, Product Management Director, Nexthink
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Master Mentalist, Lior Suchard (4th Act)
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Panel: The Future of Experience
Henry Jennings, Principal Engineer-Desktop Infrastructure, Sony Pictures Entertainment
David Paul, Director IT Service Desk, TRC Companies, Inc.
Tori Paulman, Director of IT Client Services, Pegasystems
Melissa Soden, Solution Consulting Manager, Nexthink (Moderator)
Learn MorePanel: The Future of Experience
Henry Jennings, Principal Engineer, Desktop Infrastructure, Sony Pictures EntertainmentDavid Paul, Director IT Service Desk, TRC Companies, Inc.Tori Paulman, Director of IT Client Services, PegasystemsMelissa Soden, Solution Consulting Manager, Nexthink (Moderator)
In 2020 digital experience became increasingly important as the walls of the workplace fell away. Learn from end-user computing industry leaders how to meet shifting employee demands, re-shape employee engagement, and drive resilience in your organizations to shape the experience strategy of the future. -
Next up
Mary Beth Vassallo, VP/GM of North America, Nexthink
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Interactive Solution Center Sessions
30-minute sessions running from 4:00 pm – 6:00 pm
Session options include:
- Driving Productivity Proactively Using Digital Employee Experience – Nick Morea, Senior Solution Consultant, Nexthink
- Working With Real-Time Actionable Data – David Reis, Solution Consultant, Nexthink
- Workplace Challenge Accepted – The Best Place To Work Is Simply From Anywhere – David Gressle, Director Professional Services, Nexthink
- The Nexthink Journey – Developing the Heartbeat of Experience and Value – Tim Flower, Global Director, Business Transformation, Nexthink
- Boost The Positive Experience – Actively Engage With Users & Remediate Their Issues – Tom Lauzon, Solution Consultant, Nexthink
Interactive Solution Center Sessions
Driving Productivity Proactively Using Digital Employee Experience
EST Times: 4:00pm-4:30pm; 4:30pm-5:00pm; 5:00pm-5:30pm; 5:30pm-6:00pm
Nick Morea, Senior Solution Consultant, Nexthink- Productivity of employees is directly impacted by their ability to consume IT services. Attend this session to learn how you can drive improvement with a KPI-based approach and check out a short demo that showcases how you can find and fix issues automatically — oftentimes before they impact the employee.
The Nexthink Journey – Developing the Heartbeat of Experience and ValueEST Times: 4:30pm-5:00pm; 5:30pm-6:00pmTim Flower, Global Director, Business Transformation, Nexthink- Providing business value is a key success criterion for any end-user computing initiative. In this session, we’ll share successful Nexthink implementation stories from our customers and provide insights into how to practically deliver accelerated DEM projects to meet your goals.
Workplace Challenge Accepted – The Best Place To Work Is Simply From Anywhere
EST Times: 4:00pm-4:30pm; 5:30pm-6:00pm
David Gressle, Director Professional Services, Nexthink- Most IT teams went from supporting a few offices to thousands of remote ones. How can IT teams keep experience positive with remote work and virtually provided workplaces and applications in the mix? Join this session to see how the leaders are making it work.
Boost The Positive Experience – Actively Engage With Users & Remediate Their Issues
EST Times: 4:30pm-5:00pm; 5:00pm-5:30pm
Tom Lauzon, Solution Consultant, Nexthink- Ever thought about engaging with employees on HR or IT topics in a more efficient way than HTML-based generic surveys? The session showcases how, based on real-time data, enterprises are improving their business using contextual engagement and automated IT remediation processes.
Working With Real-Time Actionable Data
EST Times: 4:00pm-4:30pm; 5:00pm-5:30pm
David Reis, Solution Consultant, Nexthink- Providing real-time information on Digital Experience can make a real difference when it comes down to improve IT service management processes. The Nexthink solution provides elusively insights into employees’ service experience and delivers actual actionable data. Within this session we showcase, how companies can benefit from the integration with IT Service Management tools like Service Now.
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Nexthink Community User Group Meeting
Jon Leighton, Head of Community, Nexthink
Learn MoreNexthink Community User Group Meeting
EST Time: 4:00pm-5:30pm English Speaking User Group Meeting
Hosted by: Jon Leighton, Head of Community, Nexthink
Customers join together to discuss Digital Experience trends; the future of hybrid working, the shift to proactive Support and the value of opening up a two-way communication channel with employees.
The Countdown is on!
Thank you for registering for Experience Everywhere.
You will receive a confirmation e-mail shortly.FAQs
What is Experience Everywhere?
Nexthink’s Experience conference is an annual gathering of the brightest minds and leaders in Digital Employee Experience.. Due to the pandemic this year, we’re going virtual—but you will get exclusive access to the latest tips and trends around the modern digital workplace. You’ll hear compelling, real-world success stories and learn best practices from businesses like yours. There are plenty of doubts surrounding 2021 and remote work, but this conference will equip you with the tools and confidence to manage your IT infrastructure, next year and beyond.
When and where is the Experience Everywhere Conference?
The online conference will be held in two regions:
EMEA – Wednesday, December 9
AMERICAS – Thursday, December 10
Who should attend?
If your role impacts your company’s Digital Employee Experience (DEX) and ability to innovate, then Experience Everywhere is for you. The conference is designed specifically for IT leaders and professionals invested in the digital workspace, end-user computing, infrastructure management, customer experience, enterprise architecture, and more.
How much does it cost to attend?
The virtual conference is free
How do I register for the conference?
Simply go to the EMEA or AMERICAS site to complete the registration:
EMEA – Register here
AMERICAS – Register here
Do I need to register for the event in my region?
No – The programs have been developed based on time zones and relevant content for EMEA and the AMERICAS. You are welcome to participate in either program or both.
What is the flow of the agenda, and do l get to choose my sessions?
General Session There are hours of main stage programming which includes: keynote presentations, panel discussions, featured speakers, and entertaining performances by master mentalist, Lior Suchard.
Breakout Sessions – The latest innovations and new technology coming in 2021 will be highlighted through a series of 20-minute spotlight sessions, where you will have the opportunity to select up to 3 of the 4 presented topics.
Interactive Solution (Center – Nexthink solution specialists will share technical success stories from the pandemic and answer your burning IT questions. There are five, 30-minute modules you can pick from. Check the agenda for exact times! You can take up to four courses during this timeframe.
Community User Group Meetings – Nexthink clients are invited to participate in the Community User Group meetings, which will be held at the conclusion of the General Session. In EMEA, sessions will be held in French, German, and English.
What internet requirements do I need to achieve the best viewing experience?
Make sure you are in a space with a strong internet connection and sit close to your router. Desktop or laptop browsers: The event platform supports Chrome. Note that Microsoft Edge is not 100% perfect. Safari, Opera, Internet Explorer, Brave, Edge Chromium are not supported Don’t worry about having the ability to speak during online sessions – the only people who will speak are the presenters. Participants will submit all questions and comments by typing them into the question box. If you are having technical issues with the event platform, try refreshing the page. If that doesn’t work, contact us at experience@nexthink.com
Is there a contact for questions?
Yes! Please contact us at experience@nexthink.com if you have any questions.
