The increasingly rapid emergence of workplace technologies over the past few decades promises a utopia of user satisfaction and uncharted levels of business productivity. So why do we wait for IT services to go wrong before we take action? Why is there a gap between what IT users expect and what they receive?
Join ServiceNow and Nexthink as they explore the steps required to shift to pro-active service delivery that focusses on driving value for users.
We will discuss:
- The benefits of reaching beyond IT-focussed SLAs to XLAs (experience level agreements) that drive value for users and align IT to the business
- How to deliver mature and effective ITSM processes for strategy, transition, and operations
- What to consider when building a CMDB
- The role artificial intelligence (AI) plays in improving user experience