Overview
Remote working has risen in both popularity and necessity, but with it comes inherent technological challenges that can threaten employee productivity, collaboration and overall satisfaction. Allow your remote workforce to thrive by offering reliable digital tools and proactive IT support solutions.
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Ensure readiness Make sure your infrastructure—and workforce—is remote ready
Verify your remote infrastructure compliance, and quickly analyze and test critical components such as device encryption, VPN health and application versioning status before, during, and after your remote working transition.
Compliance Assurance
Readiness Assessment
Compliance Assurance
Access detailed dashboards and remediation capabilities to help ensure that every remote device in your IT estate is secure and compliant. Monitor and act on key compliance components such as:
- antivirus, User Access Control and Firewall Real Time Protection (RTP)
- password renewal verification
- VPN, Operating System and security tools versioning
- certificate expiration and errors
- BitLocker encryption
Execute contextual engagement campaigns to notify targeted employee groups of critical security or compliance details.
Recent Updates
- 30 April: New BitLocker encryption
- 07 May: Extended security metrics
- 07 May: Updated Windows Defender Management Library Pack with remote worker insight
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Readiness Assessment
Use a range of readiness assessment metrics to understand how many devices are truly “ready” for remote working and how many still need IT support. Verify that each remote worker has the tools and services they need to be productive, to collaborate effectively, and to work safely.
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Manage the Remote Experience Measure, manage and improve the digital experience for remote employees
Include remote workers in your overall metrics to gain a 360˚ view of their digital experiences and easily drill down to granular data for lightning-fast issue diagnosis. With this employee-centric insight, ensure employees can collaborate effectively, stay productive and have a great digital experience.
Remote Worker DEX Score
Rapid Troubleshooting
The importance of remote DEX
Remote Worker DEX Score
Combine hard metrics and user sentiment to get immediate and actionable visibility into the key drivers behind your remote workforce’s digital experience. Gain access to:
- DEX metrics, from high-level report metrics to individual device scorecards
- deep drill-down capabilities into infrastructure data for quick diagnosis
- automated remote actions to fix issues, regardless of device location
- targeted and contextual communications to drive rich engagement with your remote employees
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Rapid Troubleshooting
Access real-time data across your entire IT remote landscape, looking at your remote devices, applications, collaboration tools, compliance standards and network capacities to monitor and manage:
- connectivity and network bandwidth
- performance and stability
- service compliance and versioning
Visualize hard data using comprehensive dashboards and detailed breakdowns to facilitate the diagnosis of IT issues and accelerate their remediations.
Recent Updates
- 07 May: Extended Level 1: Checklist / Advanced Library Packs with relevant checks for remote working
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The importance of remote DEX
A recent independent survey commissioned by Nexthink has shown that poor DEX can have significant consequences on an organization, impacting:
- employee productivity and satisfaction
- brand reputation and turnover
- company-wide bottom-line
In a remote working scenario, these consequences are amplified as employees are isolated and entirely dependent on their digital devices to get their work done. With proper DEX management, these costs can be avoided.
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Maintain critical service performance Enable remote productivity, collaboration and network quality
Gain real-time insight into your employees’ most important productivity and collaboration tools and services. Leverage dashboards, metrics and remote actions to track and fix device, network and application performance issues.
Collaboration Quality
Remote connection and application usage
Wi-Fi Connectivity
Collaboration Quality
Measure, monitor and improve the performance and overall stability of your remote workforce’s main collaboration tools, such as Skype, Zoom or MS Teams. Use Nexthink to:
- accelerate collaboration application migration, awareness and adoption
- combine sentiment data with technical metrics in a collaboration experience score
- diagnose audio and video connectivity and performance quality
- monitor and prevent version dispersion across every device in your environment
Coming Soon
- Extended Zoom experience management capabilities
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Remote connection and application usage
Obtain a detailed overview of your remote workers’ network bandwidth utilization, as well as the performance and stability of their applications. Access technical and experience metrics about:
- network and application traffic, consumption and historical trends
- employee network response times, with office vs remote worker comparisons
- web traffic, looking at both “popular” and “unwanted” domain
- critical application crash or freeze ratios
- Office 365 ProPlus continuous patching
Recent Updates
- 14 May: Office 365 ProPlus patching compliance
- 14 May: Extended Device Compliance Library Pack with remote worker insight and improve software versioning compliance
Wi-Fi Connectivity
Monitor your employees’ Wi-Fi experience and proactively prevent any drops in performance.
- identify employees with good or bad Wi-Fi strength at home based on their signal strength
- correlate Wi-Fi strength quality with your DEX score to understand how it impacts your employees’ digital productivity and satisfaction
- send targeted engage campaigns to users with poor Wi-Fi strength, offering tips on how to improve their connection quality
Coming Soon
- Deeper remote internet speed data
- Intranet speed information
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Engage with employees Open a 2-way engagement channel with your remote workforce
Send out targeted campaigns to gather sentiment insight, enable employee-self-help or drive awareness campaigns. Ensure your employees are satisfied with their current digital experience and monitor their overall remote working morale.
Remote Working satisfaction
Employee Awareness and Self-Help
Remote Working satisfaction
Collect direct sentiment feedback from your remote workforce using non-intrusive targeted engagement campaigns. Send campaigns to the right users at the right moment and ensure your remote workforce is:
- satisfied with the digital services and IT support needed to remain productive while working remotely
- maintaining good morale by checking-up on their level of well-being
In addition, send critical IT, HR or corporate announcements to specific employee groups to drive awareness of company-wide information, regardless of employee location.
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Employee Awareness and Self-Help
Communicate across specific employee groups to drive the adoption of new IT tools, and proactively connect with employees that experience any IT issues. Give your remote workers the guidance and tools to resolve issues on their own accord before contacting IT or having to open a ticket.
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