Documents

Overview
Overview Video

Nexthink Introduction Video

This short video introduces Nexthink end-user IT analytics and how it can help you to close the end-user satisfaction gap.

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Infographic

Company Infographic

A brief history of Nexthink including patents and a sample of our largest customers in Finance, Healthcare and the Public Sector.

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Infographic

Technology Infographic

Illustrates how Nexthink works and what is collected with the interaction of all components (Collector, Engine, Finder and Portal) and the integration capabilities.

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Brief

CIO Brief

CIOs are busy and we know it! This straight-to-the-point brochure explains what the main benefits of Nexthink are from their perspective.

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Analyst Report

Gartner Cool Vendors 2014

Nexthink is recognized as a Cool Vendor in IT Operations Analytics. A Gartner Cool Vendor is a company that offers technologies or solutions that are innovative, impactful and intriguing.

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Analyst Report

Forrester for Nexthink: Technology Adoption Profile Research

Nexthink commissioned a profile of 105 IT decision-makers in the US and UK to evaluate how business technology problems are affecting end users and their organizations.

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Analyst Report

Forrester for Nexthink: End User Experience for Cloud

End-user experience management is essential to deliver on hybrid cloud expectations.

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Solution Brief

Nexthink Brochure

Discover how Nexthink increases end-user visibility leading to increased IT efficiency, user productivity and cost reduction.

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Fact Sheet

Product Fact Sheet

The fact sheet is a brief technical document that outlines the product, its components, and the system requirements for using the product.

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Datasheet

Professional Services and Training Summary

Nexthink professional services, training, and support—helping customers transform IT and security possibilities into reality.

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Analyst Report

Nexthink Review by Tools Advisor

Tools Advisor combines expert analyst reviews, customer satisfaction ratings and technical laboratory tests.

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Incident & Problem
Solution Overview

Nexthink ITSM Solution Summary

Real-time end-user context has a dramatic affect on incident and problem resolution times.

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Solution Brief

Nexthink ITSM Analytics

Nexthink ITSM Analytics dashboards help optimize IT and streamline problem and capacity management.

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Success Story

Brose

Learn how Brose optimized IT and improved collaboration using Nexthink.

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Success Story

Princeton HealthCare System

Princeton HealthCare System improves delivery of services to end-users and patients with End-User IT Analytics

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Blog

Falling Short: Tech Support Woes Hit End-Users

The tech support paradigm is changing. Once the province of IT experts with miles-long ticket queues, end-users are now taking matters into their own hands when problems arise…

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Analyst Report

Proactive Problem Management Review

Nexthink V5 is a highly sophisticated solution yet still manages to look clean and simple...

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Analyst Report

Nexthink ITSM Review

Two page review published by the The ITSM Review. This review has been done with Nexthink V4.3.

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Overview Video

IKK Success Story — Proactivity

Discover how IKK Group leveraged Nexthink to proactively resolve issues.

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Whitepaper

Maintaining User Productivity through Effective Endpoint Management

Learn how LANDESK, along with Nexthink, provides the context and visibility needed for the operations and support teams to diagnose and resolve incidents more quickly and efficiently.

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Change Management
Solution Summary

Nexthink Transformation Solution Summary

Having the end-user perspective before, during, and after any IT transformation is crucial.

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Solution Brief

Nexthink Transformation Analytics

Nexthink Transformation Analytics help execute any IT project faster, avoid operational risks as well as measure and communicate improvement.

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Solution Brief

Nexthink for VDI

Nexthink’s unique end-user IT analytics provide an accurate assessment that will eliminate costly assumptions and mistakes when adopting virtualization strategies.

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Blog

Cloudsourcing: Is the Road to Smoother IT Transition Looking Up?

The move from mainframes to desktops caused friction; the trend away from workstations to mobile devices remains problematic for many companies…

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Success Story

Protectas

Protectas improves IT transformation projects with Nexthink’s End-user IT Analytics

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Success Story

Bunge

Bunge EMEA centralizes its infrastructure and aligns IT to business priorities with Nexthink

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Solution Brief

Nexthink for Windows Migration

Discover why using Nexthink is the most effective way to prepare and follow up your Windows migration process.

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Overview Video

IKK Success Story — Windows Migration

Discover how IKK Group used Nexthink to better plan their Windows migration.

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Analyst Report

Forrester for Nexthink: End User Experience for Cloud

End-user experience management is essential to deliver on hybrid cloud expectations.

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Governance
Solution Summary

Nexthink ITOA Governance Solution Summary

The end-user perspective is critical to understanding your environment and using analytics to improve service.

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Blog

The Need for End-User Visibility in a Bring Your Own Anything (BYO*) Environment

While BYO* may represent an increase in mobility for employees, it also presents organizations with a headache…

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Success Story

Abu Dhabi Department of Finance

The Abu Dhabi Department of Finance Implements IT Governance with Nexthink’s End-user IT Analytics

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Success Story

Getronics on Nexthink’s Fast ROI

Learn how Getronics delivered fast ROI to its customers using Nexthink for better and more efficient problem management.

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Integration
Solution Summary

Nexthink for ServiceNow

ServiceNow: Nexthink capabilities have been integrated with ServiceNow. This paper highlights the benefits Nexthink brings to ServiceNow deployments.

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Solution Summary

Nexthink Helps LANDESK Configuration and Service Management

The insight Nexthink’s analytics provides complements IT Service Management (ITSM) methodologies and PC lifecycle management (PCLM).

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Blog

Product Tip: Web API V2

Grégoire Jaunin, Nexthink’s CTO, gives you a quick dive into the new web API and its powerful query language NXQL.

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Analyst Report

Nexthink Integrations Review

This paper explores Nexthink's integrations capabilities and has been written by an independent analyst.

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Product Video

Nexthink Aids LANDESK Service Desk

Nexthink real-time analytics allows you to anticipate problems and discover unreported incidents.

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Product Video

Nexthink Aids ServiceNow

Nexthink can be integrated directly into ServiceNow. Watch the benefits here.

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Product Video

Nexthink Aids Microsoft SCCM

Watch Nexthink in action and see how it can help you managing your IT infrastructure

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Product Video

Nexthink Aids Arcsight

Nexthink's end-user security analytics helps ArcSight detect and respond to targeted attacks and advanced threats.

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Whitepaper

Maintaining User Productivity through Effective Endpoint Management

Learn how LANDESK, along with Nexthink, provides the context and visibility needed for the operations and support teams to diagnose and resolve incidents more quickly and efficiently.

Download in English