Proactively ensure that devices meet the requirements of the L1 checklist to help to reduce the number of incidents, which will in turn reduce the workload on the L1 support team.
- 220.127.116.11 - 24 Apr 2019 - Initial release
This pack requires some categories contained in the Shared Categories content pack, please make sure to have it installed in your environment before installing this pack.
This pack uses Scores which must be configured by Nexthink Professional Services or by a certified Nexthink partner.
It will help L1 agents to quickly spot issues and troubleshoot the most common incidents, potentially reducing the number of tickets that are escalated to L2 support. Furthermore, ensuring that endpoints meet the requirements can help avoid L2 support losing time when tickets are escalated.
Included along with this pack are some example Custom Actions for use within the Finder by the L1 support team. These examples must be configured to be usable with your IT environment.