Let’s say you’re at work and your IT department just updated one of your key business applications to a newer version. You kick off your work day and the new tool is helping you crush deliverables with ease, but when you shift gears to complete another task, time suddenly seems to slow. You soon realize that you’ll have to find a workaround if you hope to accomplish all your responsibilities today. You don’t know whether the app has missing functionalities or needs to be customized to accommodate your individual needs; all you know is you can’t use it to be productive and get your work done.
Luckily, the IT department at your company has invested in an automated tool that monitors end-user IT data. This tool has allowed them to proactively notice – without you filing a complaint – that you’re interacting with the newly-deployed application differently than your colleagues. They see that you’re toying with the program and using a workaround, so they reach out and let you know that they’re going to help. IT then acts to deploy an extension on top of the new app that will allow you to go about your regular tasks as seamlessly as before. Your quickly intensifying IT migraine is instantly gone with the snap of a finger.
While this example may sound like some fictional land where IT can read minds, there are a number of technology vendors that are ahead of the curve and recognize the significant demand for end-user focused IT operations. In fact, industry experts and analysts are defining an entirely new market of vendors – ones that focus less on configuring PCs and updating technology and more on improving the end-user experience. Advanced IT departments are using automation and leveraging real-time endpoint data to answer vital questions such as: can employees use our IT deployments to get their jobs done? And if not, what can we give them to improve their experience and make them more productive?
We at Nexthink are extremely excited to say that we’ve been included in Forrester Research’s latest report highlighting some of the top players in the newly-defined Unified Endpoint Management (UEM) space. UEM consists of vendors that enable organizations to better manage the ever-evolving combinations of employee technologies. Forrester defines UEM as “products that provide a centralized policy engine for managing and securing employee laptops and mobile devices from a single console.”
Positioned side-by-side with other leading technology vendors, our inclusion in Forrester’s latest report, titled Now Tech: Unified Endpoint Management, Q2 2018, validates our overarching goal at Nexthink – providing the best end-user experience possible and making seemingly complex IT ecosystems easy to manage for business leaders.
It is critical for enterprises to properly manage the diverse set of technologies that today’s digital-driven workforces depend on. The research report states that employees expect IT leaders to deliver the most productive experience possible across all of the devices and applications they use to do their jobs each day. However, end users use a range of machines and apps across both desktop and mobile, making the ecosystem increasingly complex and difficult to manage – especially as most companies still manage different types of endpoints with separate tools. This dynamic creates inconsistent experiences for end users and is simply expensive and harder to manage for companies.
To alleviate this industry-wide issue, organizations rely on UEM vendors like Nexthink to provide consistently pleasant experiences for employees, protect customer trust and increase IT agility overall by arming IT staff with a central location for device and application management.
At Nexthink, it’s our core belief that the focus of IT should start with the end user so that organizations can ensure their most valuable asset, their employees, consistently have the tools they need to be as productive as possible. Not only does this lead to more productive employees, but it also allows CIOs and business leaders to focus less on reactively responding to support tickets and more on impactful, company-wide initiatives. A true win-win situation can come to fruition when IT starts its process from the bottom (endpoint) up.
To learn more about how Nexthink bolsters the end-user experience for enterprise employees, please visit: https://www.nexthink.com/product/.
To download Forrester’s Now Tech: Unified Endpoint Management, Q2 2018 report, please visit this page.
Other recommended reading from Forrester includes Forrester Vendor Landscape Report: The 4 Benefits of Cognitive Operations.