It was an eventful year in digital transformation and for Nexthink in 2017. On the Nexthink blog, we worked hard to keep readers informed about emerging trends around digital transformation, end-user experience management, AIOps and provide leading best practices from IT leaders on improving IT experience in the enterprise. In a look back, we wanted to share our most popular blog posts. Here are the top 10 most read articles on the Nexthink blog from 2017.
Nexthink was recently included as a sample vendor among only a handful of solutions in five prominent Hype Cycle Reports from Gartner, addressing the markets for IT Performance Analysis; Unified Workspaces; Back-Office Analytic Applications; Digital Design; and Software as a Service. In each of these reports, the consensus was that these are growing markets with the potential to provide high business and productivity benefits to enterprises. [Read full blog post]
IT support and service is evolving. As noted by Data Center Knowledge, application performance monitoring (APM) solutions are now rapidly transitioning into what research firm Gartner calls “Digital Experience Management” or DEM. [Read full blog post]
As technology advances, two things are certain — users can more easily complete day-to-day tasks, and IT teams have more problems to solve. Agile analytics have emerged to help technology teams react to emerging issues and resolve problems faster but there’s a broader aim, a kind of “Holy Grail” spoken of in hushed tones and wistful longing: Prediction. The power to reliably and accurately predict IT outages or performance problems before they happen and take corrective action, eventually automatically. [Read full blog post]
When most people think of digital experience management, what first comes to mind is the consumer world, and making the online experience enjoyable for shoppers and customers. But business end users, or employees, also expect a positive experience when it comes to their digital devices in the workplace. [Read full blog post]
This year, most organizations will make the move from Windows 7 or 8.1 to Windows 10. Gartner predicts that by the end of 2017, 85% of all enterprises will have at least started to deploy Windows 10 on their devices, with an eye to completing their migrations in 2019. It has been the fastest start in Windows history with over 270 million active devices in only eight months since launch, outpacing Windows 7 by 145% in the same timeframe. [Read full blog post]
Digitization empowers the workforce. That’s the promise of popular initiatives such as bring-your-own-device (BYOD), anytime cloud access and remote desktop logins. And in large measure, these promises aren’t exaggeration: Cloud solutions can lower costs and enhance productivity, while mobile device adoption gives both staff and C-suite executives the apps and access they need to complete mission-critical tasks. [Read full blog post]
It’s called “shift left”, and recently emerged as a frontrunner for IT support. Here’s the idea: Imagine a graph with an axis for “time” and one for “cost”. As support tickets move right – from L1 responders to highly trained response staff, companies are spending more money and losing more time. Shifting these responses left and empowering users to solve their own problems can help lower total IT spending. [Read full blog post]
Where’s the value in analytics? As noted by ZDNet, the combination of AI and analytics is now being used to speed digital transformation. This makes sense — by leveraging current data to inform intelligent and autonomous decision making it’s possible to both improve business outcomes and streamline IT. [Read full blog post]
It’s a technology truism: Information technology (IT) departments can no longer afford to exist as mere cost centers. Support and service must align with expected outcomes to empower the impact of CIOs at the C-suite table and boost the bottom-line. But as noted by a recent Gartner report, this entry-level effort is no longer enough; achieving best-case outcomes now depends on truly business-based IT monitoring. [Read full blog post]
Vincent Bieri, co-founder, board member and chief evangelist for Nexthink®, a leader in end-user experience management solutions, has been accepted into the Forbes Technology Council, an invitation-only community for world-class CIOs, CTOs and technology executives. [Read full blog post]
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Happy New Year from all of us at Nexthink!0