The number of tools for IT Ops professionals to choose from is overwhelming. For this reason, we created the periodic table of IT Ops tools to better define, organize, and explain the IT Ops tooling landscape. It is our hope that it will help IT professionals find, explore, and choose tools for their future IT Ops stack.
In a portion of this table we dive into Knowledge Management tools specifically. Below you will find a list of the top knowledge management tools per the interactions we measure on the table.
What is Knowledge Management?
Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills. Many enterprises today have some kind of knowledge management framework in place. It involves data mining and some method of operation to push information to users. The goal of a knowledge management system is to provide managers with the ability to organize and locate relevant content and the expertise required to address specific business tasks and projects. Some knowledge management systems can analyze the relationships between content, people, topics and activity and produce a knowledge map report or knowledge management dashboard.
The best Knowledge Management tools:
Bloomfire is a knowledge sharing platform that enables employees to quickly find the information they need to do their jobs. Bloomfire’s software applications aim to increase virtual knowledge and information sharing in the workplace.
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian’s Jira project tracking product. The product appeals particularly to IT users.
Guru is a knowledge management platform that integrates with Slack, as well as feeds product information into a company’s sales enablement, customer support, and content marketing channels.
SharePoint is a web-based, collaborative platform that integrates with Microsoft Office. SharePoint usage varies from organization to organization. The product encompasses a wide variety of capabilities, most of which require configuration and governance. The most common uses of the SharePoint include: enterprise content and document management, intranet and social network, file hosting service (personal cloud) and…
Simpplr is a modern employee intranet that helps companies connect, align, and engage their entire workforce across the enterprise.
Tettra is a cloud-based knowledge sharing and wiki software for Slack users. It is formatted so anyone can edit the sites created.
Zendesk Guide is a smart knowledge base that helps tap into that institutional knowledge and puts it to work. With Guide, you can build a customizable help center, online community, and customer portal so customers get better self-service and agents see improved efficiency and faster resolution.
View the periodic table here