The number of tools for IT Ops professionals to choose from is overwhelming. For this reason, we created the periodic table of IT Ops tools to better define, organize, and explain the IT Ops tooling landscape. It is our hope that it will help IT professionals find, explore, and choose tools for their future IT Ops stack.

In a portion of this table we dive into IT Service Management (ITSM) platforms specifically. Below you will find a list of the top IT service management platforms per the interactions we measure on the table.

What is ITSM?


IT Service Management is a general term that describes a strategic approach for designing, delivering, managing and improving the way information technology (IT) is used within an organization. The goal of every IT Service Management framework is to ensure that the right processes, people and technology are in place so that the organization can meet its business goals.Popular ITSM frameworks include:COBIT, ITIL, ISO 20000, Six Sigma and Microsoft Operations Framework.

The best ITSM tools:


Axios Systems

Axios Systems provides deployment of IT Service Management (ITSM) software, assyst, that is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.


BMC Remedy

Remedy ITSM is a broad suite of ITSM tools with strong integrations to other BMC tools. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.


ChangeGear

Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery.


Cherwell Service Management

Cherwell Software is a privately held American technology company specializing in SIT Service Management and IT Platform products. They are the creators of the Cherwell Service Management ITSM platform.


EasyVista

EasyVista is a service management platform that automates and personalizes service delivery for employees and other end users.


FreshService

Freshservice is a cloud-based service desk and IT service management (ITSM) solution designed using ITIL best practice, to help IT organizations to focus on exceptional service delivery and customer satisfaction.


Ivanti

Ivanti focuses on enabling organizations to gain control of service delivery, simplify service management processes, acquire real-time visibility across their services and infrastructure, and orchestrate the interactions of people, process, and technology for optimum service performance.


ManageEngine

Zoho ManageEngine offers enterprise IT management software and high-end functionality of large network management frameworks to enterprises.


Samanage Service Desk

Samanage, an enterprise service-desk and IT asset-management provider, has its headquarters in Cary, North Carolina. The company’s flagship product, Samanage, operates as a multi-tenant, Software-as-a-Service (SaaS) system for IT and enterprise service management.


ServiceNow IT Service Management

ServiceNow, Inc. is a cloud computing company headquartered in Santa Clara, California. Founded in 2004 by Fred Luddy, ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.


SolarWinds

SolarWinds Inc. develops ITSM software for businesses to help manage their networks, systems, and information technology infrastructure. The company was publicly traded from May 2009 until the end of 2015. It has also acquired numerous companies in the last decade, some of which it still operate under their original brand names including Pingdom, Papertrail, and […]


SysAid

SysAid provides an ITSM solution that enables central control over IT operations, including service desk, asset management, and MDM.


TopDesk

TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.


View the periodic table here