The number of tools for IT Ops professionals to choose from is overwhelming. For this reason, we created the periodic table of IT Ops tools to better define, organize, and explain the IT Ops tooling landscape. It is our hope that it will help IT professionals find, explore, and choose tools for their future IT Ops stack.
In a portion of this table we dive into IT Service Alerting (ITSA) tools specifically. Below you will find a list of the top IT service alerting tools per the interactions we measure on the table.
What is ITSA?
According to Gartner, IT service alerting tools automate the distribution and management of notification messages to identified recipients. These tools integrate with ITOM tools that are the source of the notifications endpoints. The messaging capabilities of these tools extend beyond SMS to include the ability to call, page or notify via a smartphone app based on the preference of the recipient. In addition, Gartner describes use cases for these tools to include “critical or major IT-related events or incidents and business operations notifications.
The best ITSA tools:
AlertOps is an Incident Management System that helps IT Operations manage and optimize their alerts from various monitoring systems so as to greatly reduce Alert Fatigue and Mean Time To Resolution (MTTR).
BigPanda Inc. enables Enterprise IT to intelligently automate and scale Service Operations to meet the complex demands of the modern datacenter. The company’s Algorithmic Service Operations platform turns IT noise from fragmented clouds, teams, applications and monitoring tools into actionable insights to speed the resolution of IT incidents.
Derdack Enterprise Alert® is an alert notification & mobile response software for operations teams in manufacturing, utilities, IT services, transport & logistics.
Everbridge’s IT Alerting system is an incident response system allowing deployment of a predefined business process to alert personnel and create the necessary bridging and orchestration to address the threat.
OpsGenie is an incident response platform for development and operations teams, providing alerts and schedule management escalations.
PagerDuty is the enterprise incident management service that integrates with ITOps and DevOps monitoring stacks with the goal of improving operational reliability and agility. From enriching and aggregating events to correlating them into incidents, PagerDuty streamlines the incident management process by reducing alert noise and resolution times.
Statuspage is an incident management / communication tool. Support, IT, and DevOps teams use Statuspage for efficient incident response.
VictorOps is an incident management platform that enables teams to collaboratively prepare, react, and recover from IT and DevOps incidents in real-time.
View the periodic table here