Missed our webinar on remote work digital experience? Watch the recording here.
It’s no secret that many IT departments are scrambling to support hundreds, and in some cases, thousands of new remote workers.
Last week over 700 IT Operations leaders and professionals registered for our Remote Work digital experience webinar because right now these people are facing unprecedented pressure to keep their companies productive and their employees free of technology disruptions.
The feeling from many on our webinar was that their company’s IT experience is taking a hit, but it doesn’t need to be this way.
With Nexthink, many organizations are able to maintain the same great digital experience that they had when their employees were in the office.
These are the key components that sit at the heart of every great remote work environment, and what it can mean for your business.
Remote work readiness
Whether you are moving employees to remote work for the first time or reshuffling your existing setup, it’s important you have the right visibility into your infrastructure and users.
To do this you need to know:
- The ongoing readiness status of your different device types, whether virtualized or not
- If collaboration tools, firewalls, and user accounts are correctly installed and stable
- If certificates are installed and valid for services like VPN and for work tools like Office 365
- If security and compliance standards are established and being followed
Using the right readiness assessment capabilities can show IT whether their devices, collaboration tools, firewalls, VPN, and certificates are ready or not—and provide drill-down views by location, VPN, OS, and firewall type.
This level of detail allows IT to proactively manage their remote workers’ experience without having to rely on ineffective communication channels like email or phone lines.
Manage remote work experience
For IT operations, sometimes it’s easy to get bogged down in the details of a technology problem or specific digital transformation project.
But you shouldn’t lose sight of your company’s overall Digital Employee Experience, nor the specific experiences for elements like web browsing; productivity & collaboration work; security compliance; critical business applications and device performance.
To see both the big picture and its finer details, leading organizations are benefiting from a 360˚experience score that combines the factors mentioned above and pulls in timely employee sentiment data.
IT can use a comprehensive Digital Experience Score to prompt incident investigations and add more context from the employee’s perspective for traffic spikes, network latency, manual reboots, Teams or Zoom crashes, and a host of other performance issues.
Experience scoring can give IT the context to determine where problems truly reside, become more proactive in managing experience, and measure progress over time—a known truth to guide teams in a sea of continuous tech challenges and changes.
Manage services critical to your remote working
An effectively managed remote work environment also means that IT can quickly view and respond to issues with their services that are critical to remote working.
Remote workers simply cannot do their jobs if their technology services falter. In order to prevent performance degradation, IT needs to have visibility into important metrics like traffic volume (incoming & outgoing); network response time; and the number of failed connections.
Real-time dashboards that house this type of information can help IT become more agile—they can quickly identify bottlenecks say, in their VPN traffic, and immediately drill-down into certain office locations and end user groups.
When you have the most critical information all in the same place, your team can be more proactive with incident investigations and remediation actions for remote users.
Engage with your remote employees
Taking IT’s role one step further, there is plenty you can do to ensure employees stay productive and engaged—they just need the right tools to do it.
Without employee feedback, IT has no idea how their services are being perceived.
But let’s face it: traditional IT communications don’t work. Email can get lost in spam folders and has a low response rate—and other comms channels (for example, MS Teams, Slack, or Yammer) are only effective if users actually check them.
Many organizations have found the best way to collect rich sentiment data is to send friendly, targeted messages to the employee’s screen.
IT departments that use Nexthink Engage see what their employees like and dislike about remote work, and they can corroborate this sentiment data with more technical performance data to gain deeper insights and make better decisions.
Meet your remote work needs today
Even if it might feel like your company’s tech problems are unique, I assure you we have seen them before.
Currently, we are helping countless enterprise IT teams unlock insights into their remote work environments that they never knew were even possible.
Don’t let your technology stack limit what you are capable of fixing.
Right now, nobody knows how much longer we’ll be working from home, so why not equip your company with the best digital experience possible and come out stronger for it?
If you’d like to leverage Nexthink’s remote work solutions, contact us today.
Richard Matthews, Director of Solutions Consulting at Nexthink
David Gressle, Director of Professional Services at Nexthink