Nexthink named Customer Choice in 2022 Gartner® Peer Insights Voice of the Customer Report. Read Report

Blog Post|5 minutes

Reduce Hardware Refresh Costs through “Performance-Based” Device Upgrade

Reduce Hardware Refresh Costs through “Performance-Based” Device Upgrade
December 2, 2022

In today’s digital workplace, managing hardware assets efficiently is every IT team’s mandate. Despite the uptick in the adoption of virtualization in various client-side components including end users’ desktops, their physical device – still plays a significant role in the overall digital experience and their productivity.

However, when it comes to managing and upgrading these devices, most organizations decide to replace the device based on their age. The rationale is, that as devices age, they tend to malfunction, and new software is tailored for newer hardware. Another reason is, the age of the device has been the only pertinent data accessible to IT teams for end-user device upgrades.

Why move away from age based hardware refresh?

Renewing hardware based only on age is a huge expense, for any organization, but delaying renewals solely to reduce expenses, can have negative impact on service desk costs, employee productivity, and employee satisfaction. This in turn slows down the organization’s digital transformation.

The solution to this is simple, you need the right level of visibility to perform a smarter refresh., like getting insights on the performance and experience of the device rather than on age.

Performance-based smart hardware refresh

Nexthink provides insights to manage the life cycle of your devices like usage, performance, and associated risks if any, combined with user perception. These are a lot of insights to have deep understanding of the devices and can help IT in various initiatives, especially on Employee device refresh.

Nexthink makes it easy for IT by consolidating and calculating the critical insights pertaining to the Device, to provide a single range of scores that allows performance-based dynamic categorization of devices across the enterprise into 3 categories; Devices to Upgrade, Devices to Retain and Devices to Replace.

Let us understand Performance-based Employee device refresh using Nexthink.

Gain visibility into employee device performance

Nexthink provides access to ready-to-use Hardware asset renewal advanced library pack to perform Performance-based Employee device refresh.

Nexthink Library Pack: Hardware Asset Renewal Advanced

The Hardware Asset Renewal Advanced pack allows administrators to get intelligence on device renewal, and replacement so that they can optimize operational costs.

View the library pack here

The dashboards in the pack enable IT administrators to have a clear view of the landscape grouped by the manufacturer and assist to baselines and analyze detailed information across all devices.

The pack leverages two Scores to combine insights from Hard metrics,

  1. Digital Experience Device Score: The score measures the actual experience of employees with their devices by assessing various hard metrics pertaining to the device’s performance as well as the device’s reliability.
  2. Hardware Asset Health Score: The score assesses disk health, battery information and warranty information*.


Nexthink then leverages the two scores to provide actionable insights to perform smart performance-based employee device refresh, by dynamically categorizing the devices across your landscape into three categories:

  1. Devices to Upgrade: Devices that just need a simple hardware replacement—like memory or disk space—to avoid buying a new machine. This saves around $50 per device per month.
  2. Devices to Keep: Devices that still have good technical performance and employee satisfaction and can still be used. This tends to save around $25 per device per month of extended lifecycle.
  3. Devices to Replace: Devices that need replacement as the technical performance and employee satisfaction are not satisfactory.



The devices to be upgraded will require an additional disk upgrade, memory upgrade, or battery change to be brought up to the expected standard of performance.

Nexthink provides a clear breakdown of information for upgrade actions categorized by total GB of memory, the smart status of the disk, and estimated battery life by manufacture.

For the replacement and rebuild actions, the dashboards in the pack will provide the details about the models to be replaced, CPU models to be rebuilt, and models of devices out of warranty.

SUCCESS STORY: Nexthink helps a US Hospital Save $900k on Hardware Refresh

Apart, from the technical process of renewing hardware it is also important to understand the user sentiment post the refresh. Nexthink Engage campaigns help understand the sentiment of the employees whose devices have undergone some kind of hardware asset change.

The same logic of identifying the right devices for refresh using Device Experience Score could be extended to all the other devices in the enterprise. This way, you can identify devices that need replacement or upgrades, even if they are not aged or within warranty.

 aMath is Simple!!

The financial math between these two approaches i.e., between the cost spent in blindly replacing the aged devices versus the cost spent in identifying the right devices for replacement or upgrade on their usage, performance, risk and employee sentiment is straightforward and simple.

Also, correlating device information with usage data, will not have any impact on future incidents. Technology can not only make you smart but helps you save more.

Looking to implement smart performance-based employee device refresh? Contact Us

SUCCESS STORY: How to Optimize IT Costs with Tailored End User Personas


If you’re interested in learning how to save costs and improve your employee technology experience, then contact us today.