We’ve talked to a lot of people about their company’s digital employee experience the past few years – from C-suite executives and board members looking to make sure they’re doing what they can to make work lives better and retain staff, to the actual CIOs and IT managers tasked with changing and improving their employees’ workplace experience. We’ve even heard from employees on the front lines every day about what works and what doesn’t at their companies.
Throughout all of the discussions, there was one constant question: how can we tell if we’re actually improving the digital employee experience?
Folks at all levels wanted to know how they were doing as a company, whether their efforts had improved the overall experience – and if not, what they could do to improve based on experiences other companies have had.
Companies needed a real, quantifiable way to define and measure their success or failure at delivering
a positive digital employee experience
For a long time, the industry answer has been: “I don’t know how to define it, but I can tell when things aren’t working.” After these discussions, we knew that this approach wasn’t actually an approach at all. Companies needed a real, quantifiable way to define and measure their success or failure at delivering a positive digital employee experience.
Today, we here at Nexthink have answered that need with the launch of our new Digital Experience Score system. This system combines hard data and end-user feedback, creating a new and innovative way for organizations to continuously measure and improve their digital workplace experience.
Nexthink’s Digital Experience Score quantifies your organization’s experience in an easy to understand score, while also providing a baseline for improvement. This first-of-its-kind system enables your organization to finally focus on what really matters – the service being delivered, not the availability of it.
The combination of technical metrics and user sentiment that the system provides gives companies a complete and holistic view of their organization. Moreover, the ability to monitor current IT efforts – and receive regular employee feedback about satisfaction with those efforts – results in better business performance. Scores can also be leveraged moving forward to establish continuous service and improvement models, allowing organizations to create an experience level agreement (XLA) that can complement any existing service level agreements (SLAs).
Just knowing your score isn’t enough, however, you also need to understand what it means by comparing it with your peers. Nexthink enables you to compare employee experience data from across various industries, gaining immediate insights into improvement opportunities.
With Nexthink’s Digital Experience Score system, your team gets a snapshot of the state of your digital workplace experience and knows the pulse of the organization, at any given time.
So how can you start measuring your company’s digital employee experience success? Check out more information and videos on the Score or if you are an existing Nexthink customer, download it now from our library and get started optimizing digital employee experience now.