We are very excited about the release of Nexthink V6.9! The new release adds several product improvements including scores in user and device views, support for end-user feedback in different languages, Active Directory integration and more. Check out the new release!
Scores In User and Device Views
Scores were introduced as part of V6.7 to allow you to understand the big picture and define KPIs that can be tracked over time. V6.9 enhances this concept by allowing you to understand the details of a score for a specific user or device. There are several use cases where this functionality is used, the most important one being in the context of your helpdesk.
When using Nexthink as part of the incident management process, this new functionality will allow you to:
- Save time in L1 support by performing quicker analysis: the red/green indicators enable your team to immediately diagnose common problems.
- Improve the escalation process and have a more focused L2/L3 support: by requiring that all escalated tickets comply with the L1 checklist you can ensure that key requirements have been met before escalation.
- Decrease support costs by enabling shift-left: the checklist can enable L1 to resolve incidents that would have previously been escalated.
The benefits are not limited to support use cases, however. These new visualizations are available for any score, for example enabling you to fix compliance and performance problems more easily.
You can read more about Scores here.
End-User Feedback Is Now International
Nexthink customers operate in multiple time and language zones. Communicating with end-users (company employees) in their preferred language is essential. For this reason we have adopted a standard format to allow you to translate your end-user feedback campaigns into different languages. Getting real-time, targeted feedback from your end-users, no matter where they are, has never been so easy!
You can read more about Campaign Language support here.
AD-based account provisioning is official!
Gone are the days when you needed to manually maintain user accounts in Nexthink. With V6.9 you can link Nexthink with Active Directory and provision users and permissions dynamically based on AD security groups. It’s easier, faster and more secure!
You can read more about Active Directory integration here.
Nexthink V6.9 contains many improvements and enhancements to make the job of managing End-user Experience a breeze. Complete release notes for the V6.9 release, including details on other enhancements and data model changes, can be found here. Enjoy the new features in the V6.9 release!
Want to see the latest version in action? Contact us for a demo.