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Blog Post|3 minutes

Nexthink + Splunk = Complete IT Environment Visibility

Nexthink + Splunk = Complete IT Environment Visibility
April 13, 2018

The Nexthink Splunk connector helps IT managers enhance their Splunk implementations with real-time visibility – visibility that will help them to better understand both what’s going on inside their networks – and with the overall IT service experience.

As anyone currently using Splunk knows, it is an excellent tool to review and understand your organization’s IT infrastructure from a systems-centric standpoint. It is great at collecting data and finding conclusions drawn from that data.

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However, using Splunk alone in an IT operations environment doesn’t give you any visibility into what services, applications and data your employees are using – nor does it tell you how or where they’re accessing their applications and data from.

If you’re trying to pinpoint the location of a problem, be it a security breach or an outage, your data will only get you so far. You need context applied to that data to be effective. With the Nexthink Splunk Connector, you can make that connection in real-time.

For example, when a system crashes, you may not receive the details and specifics about the problem fast enough to make informed decisions. You need to get to the cause and effect of your IT issues immediately – as that information will allow you to solve the current problem, prevent future problems of a similar nature and know how the crash is affecting employees’ ability to do their jobs.

Put simply, if you’re not feeding the correct, most relevant data into Splunk, then you won’t get the correct, most relevant decisions back. Nexthink helps you correct this issue.

By combining Nexthink’s ability to collect real-time information from every end-user device with Splunk’s powerful data analysis, IT managers can now infuse Splunk data with current insights – gaining full visibility and transparency into their operations.

Recent research shows that 41 percent of organizations monitoring IT services from the user perspective are able to improve their success in preventing performance issues, while 55 percent improve the value of IT to their organizations. Gaining insight into the end-user perspective helps organizations become more proactive, leading to fewer IT incidents, faster issue resolution and improved employee engagement.

But why is the Nexthink Splunk Connector the right fit for your organization? Here’s three main reasons you should check it out:

  • To Accelerate Security Detection and Response – Organizations can analyze dangerous binaries and understand laptop and desktop compliance, in real-time.
  • To Speed Incident Investigations – Managers can easily retrieve end-user device-specific information, optimize problem diagnosis with real-time investigative data and verify critical services are running.
  • To Become Proactive About Change Management – Organizations can gain a clear understanding of potential business impacts, before they happen, empowering them to monitor potential side-effects of IT changes and adjust as needed.

With the Nexthink Splunk Connector, organizations can operate with full visibility and transparency, making it easier to understand employees’ satisfaction with IT and proactively manage the rollout of changes across the organization.

The Nexthink Splunk Connector is available today. For more information on how Nexthink can work with your Splunk implementation to manage the full employee digital experience cycle, drop us a line.

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