Heraclitus, a Greek philosopher, is quoted as saying “change is the only constant in life.” This is especially true in the world of technology. As IT practitioners, our work-time is spent trying to make the environments we manage more efficient, stable and reliable – even as change occurs around us. IT never makes changes with the intention of making the end-user experience worse – but it sometimes happens. Monitoring the effects of planned and unplanned change is essential if we are to reach our stated goals of making technology a positive business enabler.
Check out this demo showing how Nexthink is able to proactively uncover issues that are affecting end-user productivity as a byproduct of change.