This is Part 2 of a two-part blog on endpoint health. Part 1 can be found here.
Gartner research states that “By 2018, 50% of global enterprises will have deployed machine learning technologies in support of two or more major ITOM functions, up from fewer than 10% in 2015.” (Source: Gartner, Digital Business Initiatives Demand the Use of IT Operations Analytics to Spark Transformation, Colin Fletcher, 26 March 2015).
End-user Experience Management greatly simplifies issue detection, diagnosis and prescriptive resolution of complex IT support and performance issues. It also enables IT professionals to see the real end-user experience, measure the impact of changes, apply proactive remediation to recurring issues and accelerate issue resolution by quickly determining the probable cause.
For many good reasons, the healthcare industry is an early adopter of technologies like End-user Experience Management. Healthcare organizations are faced with enormous challenges in delivering a broad spectrum of health services to large patient communities – from managing costs to meeting regulatory compliance and delivering the right care at the right time. Added to that, new healthcare technology is transforming the way patient care is delivered, including automated monitoring of patient vitals, barcode medication administration systems and Electronic Medical Records (EMRs). The Hospital Information System (HIS) affects every aspect of the organization’s operations, and it empowers clinicians to make better decisions and provide optimum treatment.
One progressive healthcare organization leading the charge in implementing End-user Experience Management to address this complexity and ensure that critical services are proactively monitored is Advocate Health Care, the largest fully integrated health care delivery system in Illinois. Advocate Health Care is responsible for supporting more than 35,000 endpoint devices and 40,000 end-users – from accountants and administrators, to doctors and nurses. Because of this, IT needs to be able to closely monitor in real time all endpoint devices to ensure their ability to be up and running at all times. Leveraging End-user Experience Management solutions like Nexthink, the organization can gain this visibility, see patterns that can indicate problems and get to the root cause of problems in minutes, when it would previously take weeks to resolve.
Just as technology innovation is transforming the way patient care is delivered, End-user Experience Management is enabling real-time visibility into the health of endpoint devices for companies of all sizes. For CIOs who are measured on service availability, service delivery, and customer experience, End-user Experience Management solutions like Nexthink ensure that the wealth of potentially accessible IT data is leveraged to ensure the best possible end-user experience and an easier life for IT professionals.