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Vincent Bieri

Vincent Bieri

Vincent Bieri is a Nexthink co-founder, and today cooperates with different tech companies as an investor, external advisor and board member. He supports various innovation and entrepreneurship initiatives including Innosuisse, MassChallenge, and Trust Valley.
Vincent Bieri
ABOUT

Vincent Bieri

Vincent Bieri is a Nexthink co-founder, and today cooperates with different tech companies as an investor, external advisor and board member. He supports various innovation and entrepreneurship initiatives including Innosuisse, MassChallenge, and Trust Valley.

Blog|February 25 2021

Want to be an Effective IT Leader? You Need to Care About Experience Management

What is more important – time saved or time well spent? How you think about this problem and how you’d go about measuring it is an important consideration for managers who aspire to be leaders in today’s digital workplace. In IT and beyond, focusing on experience over service is the difference between managing the status...
Optimize Experience|February 12 2021

How to Ensure Effective Work-From-Home Strategies

Working from home comes with both benefits and challenges. With more people than ever working remotely as a result of the coronavirus pandemic, effective at-home working requires effort on both sides of the employee-employer divide. While it is a company’s job to ensure that the right digital communication and collaboration tools are in place, these...
Blog|February 2 2021

Automation & the Digital Workplace: The End of the IT Generalist

Everyone knows that automation is set to have a profound impact on the world of work in the coming years. Often called the ‘fourth industrial revolution,’ the impact is widely expected to be as profound as the industrial revolution itself. Just as mechanical systems replaced the works of human hands in the 19th century, artificial...
Career|January 7 2021

Why ‘Chief Information Officer’ Will Soon Be Renamed ‘Chief Experience Officer’

Under intense competitive pressure for customers and employees alike, most businesses today are pursuing aggressive digital transformation strategies. IDC predicted that nearly US $1.3 trillion was spent worldwide on digital transformation technologies – namely hardware, software, and services – in 2018, and tips that figure to nearly double in 2021 to reach more than US...
Blog|March 28 2019

How to Foster Positive Employee Experiences to Drive Long-Term Digital Transformations

This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on February 20, 2019. The term “digital transformation” has emerged as a veritable buzzword over the past few years, with more and more companies leveraging new technologies to fundamentally shift how they do business and how their employees accomplish daily tasks. According to...
Blog|March 14 2019

The Three Imperatives For A Successful Digital Workplace

This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on February 6, 2019. In order for employees to get their jobs done in today’s world, they are relying on IT departments to deliver and support more complex and diverse technologies than ever before. It seems like every employee has their own preferred workflow that...
Blog|March 5 2019

Making Time: The 100-Hour Solution

This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on November 13, 2018. You’re losing time every day — time that your employees could spend focusing on critical tasks, solving persistent problems or innovating new ideas. Instead, they’re fighting with technology, struggling to make devices and services perform as they should. As noted...
Blog|October 30 2018

Where Context is King: Beyond Utilization in Asset Management

Organizations need better network oversight. According to Information Week, recent data predicts “wasted” cloud spending on services and applications that aren’t fully utilized will reach $21 billion by 2021, while CIO points to Gartner research that suggests 30 to 40 percent of IT spending in large enterprises is actually funding shadow IT. The result? Tackling...
Blog|July 31 2018

What IT Sees Is Not What Employees Get (Yet!)

Metrics make IT run. Service-level agreements (SLAs) help quantify nebulous concepts like uptime and application performance — combined with agile monitoring tools, many tech teams now enjoy “green” dashboards all day long as metrics report networks in tip-top shape. The problem? Your employees are seeing something else. Consider software migration; as noted by Computer World,...
Blog|July 25 2018

What AI Enthusiasts Don’t Want To Talk About

Artificial intelligence (AI) is an unstoppable force. As noted by Martech Today, AI is already “here and now,” and three-quarters (registration required) of companies that are using AI see improved revenue. The technology continues to make significant advances in both predictive capability and intelligent decision making — organizations are excited about the prospect of merging AI with existing...
Blog|June 22 2018

Changing the Game: Four Fresh Strategies to Boost Cyber Resilience

The numbers are in, and it’s not great news: it now takes companies 206 days on average to detect a data breach. Research firm Ponemon suggests companies aim for internal detection with 100 days or less — this keeps costs “down” to just $6 million. Push past that 100 day mark and costs ramp up...
Blog|May 29 2018

Seeds of Change: From SLA to XLA

Service-level agreements (SLAs) have become standard operating procedure for organizations. It makes sense: In a distributed digital world, companies need to ensure services will be available as required, while providers must be able to stand on their reputation for meeting service targets. The problem? SLAs are naturally restrictive; as noted by CIO, some companies are...
Blog|May 11 2018

Patch Problems Causing Windows Pain? Make it a Team Effort

Patching Windows 10 doesn’t always go as planned. As noted by CNet, the OS has a bad habit of automatically updating devices to the latest version — even when users are in the middle of something else. Sure, there’s potential benefit for IT here since network-connected desktops and laptops will always be up-to-date but since...
Blog|November 8 2017

Microsoft Workplace Analytics: Great Start for Office 365, But What About Other Business Applications?

Where’s the value in analytics? As noted by ZDNet, the combination of AI and analytics is now being used to speed digital transformation. This makes sense — by leveraging current data to inform intelligent and autonomous decision making it’s possible to both improve business outcomes and streamline IT. But as noted by research firm Gartner,...
Blog|October 30 2017

The Best IT Support Ticket? It Doesn’t Exist

It’s called “shift left”, and recently emerged as a frontrunner for IT support. Here’s the idea: Imagine a graph with an axis for “time” and one for “cost”. As support tickets move right – from L1 responders to highly trained response staff, companies are spending more money and losing more time. Shifting these responses left...
Blog|October 23 2017

The Business Of IT Monitoring: Achieving End-User Telemetry

It’s a technology truism: Information technology (IT) departments can no longer afford to exist as mere cost centers. Support and service must align with expected outcomes to empower the impact of CIOs at the C-suite table and boost the bottom-line. But as noted by a recent Gartner report, this entry-level effort is no longer enough;...
Blog|July 27 2017

Windows 10 Migration: It’s About Experience Not Operating Systems

This year, most organizations will make the move from Windows 7 or 8.1 to Windows 10. It has been the fastest start in Windows history with over 270 million active devices in only eight months since launch, outpacing Windows 7 by 145% in the same timeframe. Windows 10 certainly offers many advantages for corporate and...
Blog|July 8 2016

How to Reach IT Happiness with Office 365

Remote workers aren’t happy. They’re trying — marketing hype tells them they should be satisfied in a work world that supports personal mobile devices, customizable desktops and cloud services. But despite their best efforts, technology issues keep getting in the way. Applications don’t launch, connections aren’t stable and files won’t sync — and what happens...
Blog|July 4 2016

Using Analytics to Master Your Office 365 Migration – Part 2

Using Analytics to Master Your Office 365 Migration is a two part series that examines four important considerations that will help ensure your Office 365 implementation is a success. Part 1 is published here. Part 2 follows below. #3 Implementation with minimal impact Migration projects are often filled with unexpected surprises, and Office 365 is no exception....
Blog|June 30 2016

Using Analytics to Master Your Office 365 Migration – Part 1

Using Analytics to Master Your Office 365 Migration is a two part series that examines four important considerations that will help ensure your Office 365 implementation is a success. Part 1 is published below (click here for Part 2). #1 Gaining the upper hand on your office 365 migration Whether you are just thinking about moving...
Blog|July 15 2015

The Specificity Separation: APM Versus ITOA

IT teams and C-suites face a significant challenge when it comes to their compute resources: Visibility. Complex, cloud-based networks with thousands of endpoints and users make it a Herculean task to monitor all activity and uncover the small warning signs which are precursors to significant downtime or malicious attack. Two technologies have emerged to help...
Blog|February 24 2015

The 80/20 Rule: Time for a Number Change?

How efficient are your analytics? If you’re like most companies, more time is spent preparing for analysis than pulling out useful bits of information or discovering new data relationships. This is what’s known as the “80/20 rule”: Eighty percent of your time and effort is spent preparing data for analysis, leaving a mere twenty percent...