Experience Everywhere On-Demand: Learn how Global 2000 firms are approaching Digital Employee Experience in 2021. Get Access
Tori Paulman is Director of IT Client Services at Pegasystems—a leader in cloud software for digital transformation. Tori brings a unique background in human-focused IT services.
Tori Paulman is Director of IT Client Services at Pegasystems—a leader in cloud software for digital transformation. Tori brings a unique background in human-focused IT services. In particular, Tori’s work focuses on delivering high quality end user interactions, implementing new technology services, production acceptance, and change management.
The 4 Tips for IT to Conquer their Big, Ugly, Remote Experience Challenges
“The best laid plans of mice and men, go oft awry, and leave us nothing but grief and pain” It may sound cliché but think back on the 2020 you had laid out and the 2020 you experienced and you’ll know it’s true. No matter what company you work for or what your job description...
How Humanistic IT is Finally Retiring the Old ‘Nick Burns’ Stereotype
I might be dating myself, but I began working in the IT service industry back in the late 90s. During the same time, the now infamous Saturday Night Live comedy skit—Nick Burns, Your Company’s Computer Guy, played by Jimmy Fallon—started to gain popularity for its over-the-top rendition of IT. For those who don’t know the...
Talking with Nexthink About the Future of Digital Employee Experience
Tori Kaufmann-Paulman is the Senior Manager of End User Technology and Sales Enablement at Putnam Investment I had a blast presenting on the joint Nexthink / IDG webinar talking with peer leaders about the future of digital employee experience. To really dig in I encourage you to consider each of these words on its own....