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Sean Malvey

Sean Malvey

Sean is a writer, editor, and content marketing strategist. He plays a hand in shaping most of Nexthink's digital content, and has made a career in product marketing and writing for private technology companies and media outlets.
Sean Malvey
ABOUT

Sean Malvey

Sean is a writer, editor, and content marketing strategist. He plays a hand in shaping most of Nexthink’s digital content, and has made a career in product marketing and writing for private technology companies and media outlets. He is an avid traveler, proud Spanish-speaker, and strangely passionate proponent of the oxford comma.
Digital Workplace|October 5 2021

Ready. Set. WAIT—New Report Shows Why Your Device is Slow to Start

Every workday you open your laptop or start your desktop, and you wait. For some, that wait is a mere blip in the day, a few seconds, for others that wait can seem interminable. A few months ago, our engineering team set out with the task of exploring what variables really impact a slow device...
Sustainability|October 4 2021

Data Centers & the Impending Water Crisis – 5 Experts to Follow

‘Power-hungry data centers greedily devour diminishing water supply!’ – This might be my own frequency bias, but I feel like every headline today references data centers and the existential threat they pose to the environment. Perhaps it’s the sensational numbers and estimates that pull me in: A typical data center uses about 3-5 million gallons...
Optimize Experience|September 28 2021

Avoid This SLA Fail – Q&A w/ Neil Keating (Chief Experience Officer, Bright Horse)

Recently I got the chance to speak with Neil Keating, Co-Founder and Chief Experience Officer at Bright Horse, a full-service IT experience consulting and training company. Neil’s candor and deep knowledge about IT Operations and digital experience was obvious from the start. Find a brief clip of our conversation here and several helpful nuggets for...
Career|July 26 2021

How Much Does a Digital Experience Leader Make in IT?

Have you ever tried to search for a leadership position in IT that’s dedicated exclusively to employee experience, sometimes listed as end user experience or Digital Employee Experience (DEX)? I’m not talking about a CXO (Chief Experience Officer) role outside of IT—that position is usually advertised for customer experience or employee communications and human resources....
Employee Engagement|April 12 2021

Wait, your IT team did that? 10 unique hybrid work saves

Although IT teams are called upon to deliver a lot these days, I doubt many are being asked to solve the type of post-2020 (read: weird) hybrid work scenarios depicted below. IT support tends to stick to its ‘bread and butter,’ they focus on things like network connectivity, application performance, cybersecurity, or onboarding for new...
Blog|December 3 2020

Fidelity International’s Technology Director Joins Experience Everywhere

Khurem Goheer’s forward-thinking approach to empowering employees through technology signifies the rapid shifts enterprises are seeking across the globe to remain competitive through a period of unprecedented change. At Experience Everywhere EMEA December 9th, he will present a keynote on ‘The Data-Driven Digital Workplace’ – sharing exclusive insights into the transformational strategy his team drive to modernize and tailor employee technology at scale.   Here, Khurem introduces himself, his mission, and his keynote at this month’s event. ...
Blog|December 1 2020

Sony’s Top IT Leader Shares Key Employee Experience Tips

Henry Jennings is the Principal Engineer-Clients Services/Desktop at Sony Pictures Entertainment. An industry veteran, Henry has worked with IT teams for over two decades on improving their services support and building tangible metrics for business success. He was fundamental in his company’s shift to remote work in 2020 and has managed several large-scale IT projects...
Blog|November 30 2020

TRC’s IT Director Shares Timely Advice for Execs Facing Remote IT Issues

David Paul is the Director of the IT Service Desk at TRC Companies, Inc.—a leading consulting, engineering, and construction management firm that provides technology-enabled solutions to the power, oil & gas, and environmental & infrastructure markets. David has over 25 years of IT service delivery and infrastructure experience, and he was one of the key...
Blog|July 14 2020

Reputation Matters – Nexthink’s Execs Share Favorite Customer Stories

Perhaps one of Nexthink’s most endearing qualities is that it has never been a “drink the kool-aid” type of company. Yes, we are proud to be the leading experience management platform in IT, but that honor is most championed from outside, not within. From its beginnings, Nexthink has been used by enterprise IT to narrow...
Blog|June 4 2020

IT Eases WFH Transition, Cuts Down Agency’s Bureaucracy

Though there is an entire industry devoted to telling you otherwise, most people prefer to work for large organizations. On the one hand, their appeal makes perfect sense. Big employers offer higher salaries, better benefits, and a longer employee tenure. Yet, there are some noticeable wrinkles that come with life in a large organization. Chief...
Blog|May 15 2020

Shadow IT: Why Tech Support Comes Up Short

The catchphrase “shadow IT” has always been a bit misleading in the world of tech support. Is using Dropbox instead of Google Drive akin to committing some seedy act in a dark alleyway? Jokes aside, it seems tech support’s real problem has less to do with terminology and more to do with the way they...
Blog|April 29 2020

300 Tickets & Counting: Clearing Up Confusion Over Multi-Factor Authentication

Most remote employees are probably familiar with a security practice known as multi-factor authentication (MFA), even if they cannot technically define it. If you’ve ever tried to complete an online purchase and were met with a string of security questions or received a one-time password (OTP) on your mobile device—then you’ve participated in an MFA...
Blog|April 9 2020

7 Remote Work Problems IT Solved With Nexthink

2020 was anything but normal, especially for those in enterprise IT. Though every company is facing their own unique challenges, we have noticed that certain technical use cases come up over and over again with our customers. Since the beginning of the year, we’ve chosen the top remote work problems that enterprise IT departments are...
Blog|February 25 2020

“Information Overload” – Managing your post-VDI project

For all its benefits, Virtualization Desktop Infrastructure (VDI) continues to be a massive headache for many enterprise technology teams. From improper personas and sizing, long logon times, hangs, lost sessions, freezes and crashes—often one small mistake in a virtualized environment can set your entire enterprise ablaze. Inspired by real stories from one Nexthinker’s time spent...
Blog|February 20 2020

The Ultimate List of Digital Employee Experience Job Titles

Job titles are in constant flux these days, especially in the world of IT. While some can border on the bizarre and ambiguous (thinking of you, Mr. “Digital Sherpa” and “Software Ninja”) most titles reveal very specific clues about the nature of modern work and the changing demands of business. In the last few years,...
Blog|February 18 2020

“4:00 in the Morning” – Managing a VDI Migration

For all its benefits, Virtualization Desktop Infrastructure (VDI) continues to be a massive headache for many enterprise technology teams. From improper personas and sizing, long logon times, hangs, lost sessions, freezes and crashes—often one small mistake in a virtualized environment can set your entire enterprise ablaze. Inspired by real stories from one Nexthinker’s time spent...
Blog|February 12 2020

“Under The Gun” – Planning Your VDI Rollout

For all its benefits, Virtualization Desktop Infrastructure (VDI) continues to be a massive headache for many enterprise technology teams. From improper personas and sizing, long logon times, hangs, lost sessions, freezes and crashes—often one small mistake in a virtualized environment can set your entire enterprise ablaze. Which makes VDI planning all the more important as...
Blog|February 10 2020

Dear IT, Employee Engagement Is On You

(The letter every Fortune 5,000 CEO should send to their IT department) Dear IT, Ten years ago you and I would have never discussed things like employee experience and engagement. We used to communicate in more defined terms. Admittedly, business needs were more centered on our customers, less on our own employees. But times have...
Blog|February 3 2020

9 Powerful Quotes That Perfectly Capture The Future of Digital Work

It’s impossible to know exactly what lies ahead in the future of digital work but there are a few technology leaders and analysts out there that always seem to stay ahead of the game. These people can often articulate complex changes in enterprise technology and digital work with simple, sharp language. Luckily, we’ve compiled some...
Blog|January 29 2020

NSA’s Windows 10 Advisory – Is Your OS Really Secure?

New year, same old problems for Windows 10. But it doesn’t have to be that way. Earlier this month the United State’s National Security Agency (NSA) announced that they discovered a major vulnerability in Windows 10 and Windows Server 2016 that could have had dire consequences for businesses around the world. The flaw was detected...
Blog|December 16 2019

Finding Your Sweet Spot: Company Size and Digital Workplace Experience

So much goes into making a workplace suitable for employees—flexibility, salary perks, team dynamics, etc.—but sometimes we forget that technology is paramount to allowing people to be productive and engaged. I experienced this first hand years ago during an internship. I worked for an intelligence organization and assumed I’d be surrounded by the latest and...
Blog|December 4 2019

Aiming Higher – Fighting Work Stress & Taking on Bigger Goals

I wouldn’t wish even upon my worst enemy the task of writing a company’s mission statement or brand slogan. Nowadays customers respond most to companies that convey higher-level, altruistic values in their messaging—especially in the world of enterprise tech, or Silicon Valley startups. You can’t write something like “we’re here to make lots of money...
Blog|November 6 2019

How Our Customers Get 80% Response Rates From Employee Surveys

You can’t really blame most people for thinking employee surveys are a lost cause. Survey fatigue is a real thing, and every organization has its unique red tape when it comes to data collection and HR policy. If you can even manage to convince your employees to respond to that well-crafted questionnaire, how do you...
Blog|October 28 2019

The 6-Step Process To Solve Any Digital Employee Experience Problem

You probably don’t know who Claude Shannon is but you have much to thank him for. He was by all accounts a bona fide genius that dreamed up the underlying concept of digital computing back in 1948—decades before Wozniak, Jobs, and Gates sprung onto the scene. In Shannon’s publication “The Mathematical Theory of Communication” he...
Blog|September 12 2019

Want to Repair a Toxic Work Culture? You Need a New Type of Hero

There’s something weird going on in the world of enterprise tech. IT support—often stereotyped as being distant, detached, and uncharismatic—is somehow becoming a source of inspiration to fix toxic work cultures and enable employee productivity. Most think a Sales Manager, C-Level Executive or HR Leader should be the ones to repair a toxic work culture....