You are using an ad blocker that is interfering with our web typography and internal javascript. Please allow our domain to live in a more beautiful world. No ads here, just really great software!

What Was Your Favorite Moment of Experience? Relive The Event Now On Demand! Watch Replays

Sam Holzman

Sam Holzman

Sam Holzman is a DEX Analyst at Nexthink, a global leader in Digital Employee Experience. Sam covers breaking news stories and industry trends in the IT technology sector.
Sam Holzman
ABOUT

Sam Holzman

Sam Holzman is a DEX Analyst at Nexthink, a global leader in Digital Employee Experience. With an extensive background in journalism and feature writing, Sam combines breaking news, industry trends, and technical insights to cover the stories that matter most in the world of IT technology.

Digital Workplace|November 15

3 Ways to Reduce IT Operating Costs Today

Businesses are always on the lookout for cost-efficiencies across their digital workplaces – but in times of economic uncertainty, departments that consume a lot of a company’s budget and resources are placed under the microscope to an even greater extent. IT departments in particular have been subject to scrutiny when it comes to cost-efficiency. Today’s...
Blog|November 3

Top Highlights from Experience Everywhere: New York!

This year’s Experience Everywhere is in the books – and just as we expected, the New York crowd helped us end this unforgettable four-city tour on a high note. We knew we had to bring something special for our big return to a live conference, and our incredible attendees and a star-studded lineup of speakers...
Future Workplace|October 18

Top Highlights from Experience Everywhere: London!

This month, the moment we’ve had circled on our calendars all year finally arrived: the return of Experience Everywhere! And for more reasons than one, 2022’s Experience has been our most memorable event yet. As much as we loved connecting virtually these past two years, one thing is for certain – nothing beats the excitement...
Optimize Experience|October 12

What’s Next for DEX?: Gartner Highlights Benefits Beyond IT Service

Turn back to the clocks to just a decade ago, and Digital Employee Experience (DEX) was an idea that forward-thinking business leaders were familiar with, but was hardly the omnipresent topic it has become. But today, DEX isn’t just a vague descriptor for how companies monitor their employee technology – it’s an indispensable thread in...
Future Workplace|September 28

Four-Day Work Week Pilot An Early Success in the UK

In June of this year, more than 70 organizations began their six-month trial period of a four-day work week in the UK. This pilot program, led by the 4 Day Work Week coalition, aimed to study the impact of UK companies reducing their work weeks from 40 to 32 hours per week for all employees,...
Career|July 19

The Two Sides of Experience: Does the ‘Comfy’ IT Job Really Exist?

Managing the digital experiences of an entire workforce isn’t easy. But that’s what today’s IT professionals are tasked with: as DEX has become an essential priority in our increasingly digital workplace, IT jobs now require service teams to deploy the strategies that ensure employees remain productive, engaged, and happy.  But what about IT workers themselves?...
Optimize Experience|July 13

Employees Love Using Google Chrome – But Do Their Employers Want Them To?

What’s your web browser of choice? Ask an office full of workers that question and you’ll get a few answers, sure, but one has emerged as a clear favorite: Google Chrome. Holding a collective 60% of the market share in 2021, Chrome has separated itself as the preferred web browser for the general public and...
Digital Workplace|June 17

Celebrating the One-Year Anniversary of the DEX Hub!

Today’s a very special day here on the DEX Hub – as we’re celebrating our one-year anniversary! One year ago today, we launched the DEX Hub with the mission to deliver the most engaging and valuable content about everything happening in the world of Digital Employee Experience. From futuristic technology to corporate sustainability to digital...
Future Workplace|June 1

Will Microsoft’s Latest Tool Transform Workflows for Developers?

At Microsoft’s 2022 Build Conference, which took place on May 24 through May 26, the tech juggernaut revealed a number of new technologies and iterations that are poised to impact the workplace and the world at large. One announcement in particular has already sparked major conversation among the developer community: the new Microsoft Dev Box. ...
Optimize Experience|May 19

Windows 11 Preparation: Is Your Organization Ready?

When Microsoft rolled out Windows 11 last fall, the announcement included what seemed like a relatively distant deadline: October 14, 2025, the date when Windows 10 support will end.  Considering how many unexpected changes we’ve all experienced over the past few years, we understand if you’re hesitant to prepare for anything that’s not scheduled to...
Future Workplace|May 13

The Return to the Office: Major Companies Investing in Flexible Workplaces

For much of the past two years, businesses have been looking ahead to an eventual return to the office – a return that has been frequently delayed and disrupted by the unpredictable nature of the COVID-19 pandemic. But with some employees resistant to returning, companies are looking for new options to entice employees back. It...
Wellness|May 11

Real or Sci-Fi? ‘Severance’ and the Risks of Work-Life Balance

Ever since remote work tore down the boundaries between our homes and our workplaces, employees around the world have been forced to learn new methods to achieve work-life balance. But here’s a question for you: if you could separate your work self and your home self entirely, would you?   That question lies at the heart...
Future Workplace|May 5

Digital Resilience a Top Priority as Cloud Spending on the Rise

Investments in cloud computing services have steadily increased over the past few years, largely a result of the rise of the digital workplace and the challenges brought on by remote and hybrid work. But there’s another reason businesses are investing more money into cloud solutions: driven by the chip shortage and subsequent hardware crisis, businesses...
Future Workplace|April 28

California’s Proposed Four-Day Work Week Bill Sparks Debate

The four-day work week was once a mere hypothetical, something for overworked employees to daydream about. But now it’s close to becoming a reality, both in the U.S. and abroad.  In February, we covered the emergence of four-day work week pilot programs in the United Kingdom – with more than 30 companies participating in six-month...
Optimize Experience|April 19

C-Suite Perception vs. Employee Experience: How DEX Drives Customer Experience

No matter what market they occupy or products they sell, nearly every business prioritizes customer experience above all else. After all, the customer knows best. But outside of the tried-and-true methods – setting policies around customer service, offering customers thoughtful perks, etc. – how can enterprises best ensure a positive customer experience? The answer: by...
Career|April 8

The DEX Super-Team: 5 Innovative IT Roles for the Experience-Driven Future 

Digital Employee Experience (DEX) is no longer a novel concept. Today’s workplaces are increasingly digital – and a majority of business leaders recognize DEX as a top priority. But many leaders are coming to a new realization: managing DEX is too complex of an undertaking to remain one priority on an IT team’s long checklist....
Sustainability|April 7

UK Project Turns E-Waste into Gold

Electronic waste has long been a massive threat to our environment – and this problem is set to grow exponentially over the next decade. In fact, projections show that 74.7 million metric tons (MMT) of e-waste will be generated globally by 2030, compared to 53.6 MMT in 2019.  E-waste is a growing concern for companies...
Future Workplace|April 1

Work-Life Integration Gaining Traction in the Post-Pandemic Workplace

In the realm of employee experience and company culture, there’s no term more ubiquitous than work-life balance. It’s what every job candidate wants and every business promises. But in the years since work-life balance became a ubiquitous selling point, the workplace has changed drastically, and a new concept is starting to supplant work-life balance: work-life...
Future Workplace|March 17

What is the Distributed Cloud?: The Hybrid Cloud Solution Driving the Future Workplace

“It’s in the cloud!” Whether you’re talking about workplace technology or struggling to explain file-sharing to a technologically-challenged relative, we’ve all been trying to learn the ins and outs of cloud computing over recent years. It’s no easy task, as cloud computing has been changing rapidly – which brings us to the latest evolution: the...
Future Workplace|March 2

Automation Anxiety: What Role Do Humans Play in an AI-Driven Future Workplace?

What tasks can machines do for us? That’s what business leaders were pondering back when automation and AI were still new, cutting-edge technologies. Now the question has changed. What tasks can’t they do?   We used to think of automation as a useful method to avoid doing the repetitive, menial tasks that require so little of...
Future Workplace|February 14

The Future Workplace Reading List: 6 Impactful Books for IT Leaders

Business leaders are always on the hunt for that life-changing book – the one that deepens their understanding of the workplace and provides an inspiring roadmap for the way forward. But with thousands of highly-praised books to choose from, it’s difficult to know which ones are retreading the same old ground and which contain truly...
Wellness|February 4

UK Companies to Test Four-Day Work Week

Beginning in June, at least 30 companies in the United Kingdom will take part in a pilot of a four-day work week. Employees at these companies will work 32 hours per week rather than the standard 40, with no changes to their compensation or benefits.  As the program progresses over a six-month trial period, researchers...
Career|January 18

Report: Flawed Hiring Technology is Exacerbating ‘the Great Resignation’

As “the Great Resignation” continues, employee turnover remains a key challenge and source of anxiety for businesses around the world. In the U.S. alone, last November saw a record 4.53 million workers quit their jobs. But oddly, hiring teams are scrambling to fill open positions. In theory, a mass exodus of employees leaving their jobs...
Career|January 5

6 Emerging Job Titles Shaping Tomorrow’s IT Teams

As the hiring market continues its post-pandemic recovery, the IT industry has come to an interesting crossroads. IT professionals are more in-demand than ever before – and meanwhile, the responsibilities of a modern IT team are shifting dramatically.    IT leaders are realizing that restructuring their teams or giving existing job titles new responsibilities isn’t...
Future Workplace|December 8 2021

Immersive Tech & Metaverses: Is ‘Extended Reality’ the Future of Hybrid Work?

Virtual reality, augmented reality, 3D environments…no matter what you do for work, you’ve been hearing these futuristic-sounding terms for years.    To the average worker, these technologies have always existed on the periphery of day-to-day life. They might make waves in the gaming industry, for example, but they’re not changing the workplace on a mass scale. Well,...
Wellness|November 17 2021

23 Minutes Lost: The Real Consequences of Digital Workplace Distractions

We’ve all been there: you’re dialed-in to a specific task, hyper-focused on completing it… and then some minor distraction pulls you away. An email notification chimes, a coworker asks you a simple question, an angry driver wails on his horn outside your window – and when you return to the task at hand, you realize that tunnel-vision focus you just had is now lost.   ...
Wellness|November 8 2021

Proximity Bias is a Serious Concern for Young Workers – How Can You Avoid It?

We’ve all experienced a bit of FOMO at one time or another, whether we stayed home sick the night of a party or failed to score tickets to a big concert. It stings to miss out on the fun, but we get over it. In the era of remote work, however, ‘fear of missing out’...
Wellness|October 26 2021

Is ‘Change Fatigue’ Crippling Today’s Digital Workforce?

When it comes to workplace innovation, many forward-thinking businesses follow a simple mantra: “Change before you have to.” They pursue organizational or technological changes in order to stay ahead, rather than catch up – and they rely on their employees to adapt quickly to the new standards and structures they put in place.   The pandemic threw...
Career Insights|July 27 2021

7 Must-Have Summer Reads for Any IT Leader

In the summertime, there’s nothing better than finishing a long workday and relaxing in the sun with a captivating book. And if your workday involves leading up an IT strategy, you might be looking for that perfect book – the one that informs and inspires you to become more innovative and successful in your efforts...
Transformation|April 22 2021

4 Steps for Investing in Telecoms Solutions & Employee Experience

After more than a year of remote work and video meetings, most people are ready to bid farewell to the days of collaborating with colleagues through their computer screens. Not so fast. The approaching end to the pandemic doesn’t mean an end to telecommunication as the primary form of workforce collaboration. According to a recent...
Flexible Workplace|April 8 2021

3 Smart Alternatives to Hot-Desking Your IT Team Should Try

After more than a year spent working from home, plenty of employees are actually excited to return to the office and see their colleagues face-to-face. But that excitement will quickly fade when they realize they have no place to sit. While some businesses will be staying fully-remote after the pandemic, others are preparing for a...
Digital Workplace|April 1 2021

4 Tips for a Productive Digital Workplace

What does digital workplace productivity look like? For many companies, that question isn’t easy to answer. Even before 2020, enterprise business leaders have been exploring the many benefits of bolstering their digital workplaces with smart technologies and IT practices. 87% of CIOs say that digitally empowered employees can drive at least 5% additional revenue growth...
Proactivity|March 17 2021

How CIOs Can Win Over the C-Suite with Proactive IT

Over $20 million per year. That’s how much a large business can lose when their IT departments can’t keep up with employee demand and C-suite expectations. And at most companies, much of the blame for those losses falls on the shoulders of the CIO. Because their impact is so difficult to quantify, many CIOs still...
Flexible Workplace|March 11 2021

Enough! 4 Work From Home Solutions to Heal IT’s Pain

Let’s face it: when it comes to managing a work-from-home setup, IT has a lot of problems they don’t know how to solve. It’s not for lack of effort – there just don’t seem to be many practical solutions out there that can alleviate their new remote work-induced headaches. It was tough enough getting everyone...
Analytics|March 8 2021

Betting on complexity and change: Q&A with Paddy Power Betfair’s Teodor Olteanu

Over the past year, the pandemic has created a number of new IT challenges, spurred on by the sudden shift to remote work. On the bright side: in the wake of these developments, companies across the globe have taken huge leaps in terms of their IT strategies. One such company is Paddy Power Betfair. When...
Blog|March 2 2021

Microsoft Explores the ‘Future of Mixed Reality’ at IT Conference

Early this month, Microsoft will host the second part of its Ignite conference aimed at IT professionals and developers. The livestreamed event, which begins on March 2, will feature a number of exciting trends in technology innovation, but the industry has its sights on one element in particular: a presentation on mixed reality. According to...
Blog|February 5 2021

Microsoft Announces Improvements in File Upload Limits for OneDrive

In July of 2020, Microsoft announced that it was improving its OneDrive file size limit from 15GB to 100GB for all uploads. Now, the company has released an even bigger update – as OneDrive users are now able to upload files up to 250GB in size.  Support for this new upgrade, which will also affect...
Blog|January 26 2021

Personalized IT: What Every Tech Dept. Needs To Know

The top priority of a typical IT team has remained relatively unchanged for decades: provide support for employees and make their user experiences as smooth as possible. With that being said, the actual workflow of an IT team looks nothing like it did years ago — because the way employees work on a day-to-day basis...
Digital Workplace|January 6 2021

How to Manage the Remote Onboarding Process and Retain Top Talent

If you’ve ever started a new job, you know what a whirlwind those first few days and weeks can feel like. A new job means meeting new faces, learning new processes, familiarizing yourself with new and unfamiliar technology, and discovering what new challenges you’ll be facing for the foreseeable future. It can all be quite...
Blog|December 15 2020

Leading Video Conferencing Platforms Unveil New Waves of Integrations

Over the past year, many organizations have stagnated or struggled as a result of the global pandemic. Other businesses, specifically those who benefit from the widespread shift to remote work, have achieved unprecedented growth—none more so than video conferencing providers. Now, platforms like Microsoft Teams and Zoom are introducing new features that position them to...
Blog|December 14 2020

Key Takeaways from DEJ’s IT Performance Management Study

It goes without saying that 2020 has been a challenging year for businesses. Faced with unexpected and unfamiliar hurdles, organizations have been under immense pressure to maintain or improve performance in all areas of their business. But this has also been a year of innovation. We’ve seen modern organizations embrace new, innovative technologies and tactics...