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Nexthink Receives Gartner Peer Insights 'Voice of the Customer' distinction Read the Report

Lee Hawkins-Wood

Lee Hawkins-Wood

Lee Hawkins-Wood is the Enhanced Support Services Lead at a global consulting firm. He has over a decade of end-user industry support experience.
Lee Hawkins-Wood
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Lee Hawkins-Wood

Lee Hawkins-Wood is the Enhanced Support Services Lead at a global consulting firm. He has over a decade of end-user industry support experience.

Career Insights|June 28

Go From Reactive to Proactive With Index Scoring

This one goes out to my fellow IT support leaders who might find themselves drowning in ticket data and stuck in reactive mode. I work as the Enhanced Support Services Lead at a global consulting firm where I manage my organization’s L2 support team and in-house Customer Experience Analytics team (CEA)—a group of individuals that...
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