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Blog Post|5 minutes

Finding Your Sweet Spot: Company Size and Digital Workplace Experience

Finding Your Sweet Spot: Company Size and Digital Workplace Experience
December 16, 2019

So much goes into making a workplace suitable for employees—flexibility, salary perks, team dynamics, etc.—but sometimes we forget that technology is paramount to allowing people to be productive and engaged. I experienced this first hand years ago during an internship. I worked for an intelligence organization and assumed I’d be surrounded by the latest and greatest in digital devices and tools.

I was wrong. It took 3 days just for me to receive my work computer, and even then I experienced multiple set-backs from bluescreens and crashes.

After reading Nexthink’s State of Digital Experience, I realize now that my poor digital experience back then actually made a lot of sense when you break down the data we see from our customers.

What’s the right company size for you & your digital experience?

In addition to holiday shopping, many people this season will probably shop for a new career or job. Though fall and spring tend to be the most popular seasons for job seekers, January and February offers an ideal time for many—a rare period when HR teams come back rested and with full hiring budgets, and job seekers feel rejuvenated and motivated to pursue those New Year’s resolutions.

Most applicants will inevitably look to popular tech companies like Google, Microsoft, and Amazon even though they’d probably have a better chance of getting hired if they’d target companies with 500 or fewer employees.

But you almost can’t blame job seekers for looking to businesses with the largest headcounts—with more manpower often comes more budget and the possibility to advance one’s career.

Or at least that’s the perception.

Job stability can also be a motivating factor for many to seek employment with large companies. The Society for Human Resources Management released a report in 2015 stating that big businesses had significantly higher employee tenure (8.8 years) for their employees compared to small and medium organizations.

What’s strange though is that regardless of company size, most employees out there are unhappy with their workplace tools and technologies. In fact, in Deloitte’s 2019 Global Human Capital Trends report, 62% of workers report they are unhappy (not satisfied + somewhat satisfied) with their current digital tools.

So what’s a job seeker to do? Look to the giants, the startups, or medium-sized employers?

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Finding the digital workplace sweet spot

Finding the right work environment comes down to multiple factors—work-life balance, salary, career growth opportunities, job perks, etc.—too many to list here and too diverse to cover the wants and needs of so many workers.

But when it comes to identifying the right digital work environment, we have found evidence that there is a certain sweet spot in company size.

Too small (< 1k employees) or too large (> 20k employees) a company, and the Digital Employee Experience suffers. In these particular company bands, we’ve witnessed more problems with devices, web browsers crashing, and extended logon durations. Yet, our customers that have between 1k – 20k employees performed the strongest with a Digital Experience Score ranging from 6.8 – 7.0 (out of 10 possible points).

The Digital Experience Score (The Score) is a comprehensive end-user computing index that measures just how well employees’ experience their digital work environments and how well IT departments support them. The Score combines daily statistics on Employee Sentiment, Web Browsing, Devices, Security, Business Apps, and Productivity and Collaboration to give IT support teams a powerful real-time understanding of their entire end-user computing environment.

We also found that our smallest customers (< 1,000 employees) received an average score of 6.7 and the largest companies (+20k) and (+50k) received an average of 6.4 and 5.8 respectively. Thus, the “sweet-spot” for the best Digital Employee Experience may very well be at companies that have between 1k – 20k employees.

Of course, company size isn’t the only determinant when it comes to a positive or negative workplace experience, but this evidence does offer plenty of food for thought for not just job seekers, but also for HR and IT leaders.

I didn’t realize it all those years ago when I was an intern, but I assumed that just because I was walking into a company with thousands of employees they were going to offer me a supreme computing environment. I figured I would experience a better digital work environment there than if I were to work in a small business or start-up. Of course, I was wrong because years later I worked at a start-up and found my digital work experience to be vastly superior to my time at the bigger intelligence organization.

Change is possible for any company size

Even though our customer findings are informative they are not written in stone. In fact, many of our clients, regardless of their company size, have shown 3 to 5 point improvements in their Digital Experience Scores after just a few days of working with us.

Luckily, Nexthink’s platform offers fast remediations and powerful ITSM integrations that make it easy for our customers to isolate and resolve IT issues, regardless of their company size and budget. The point is that job seekers, IT support, and HR leaders should pay attention to possible “sweet spots” for ideal computing environments but they shouldn’t let that information define their future.

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