NEXThink technology offers standard interfaces and API to allow its IT workplace analytics and user-centric monitoring to be integrated with third party solutions to offer unique end-to-end solutions. By integrating NEXThink with current IT management, monitoring and reporting tools, the various teams of the IT department dispose of true added value to carry out their mission. These unified solutions powered by NEXThink enable IT departments to communicate faster, more effectively and more easily with each other and with the business.
Supporting IT automation initiatives based on ITIL processes
NEXThink unique end-users IT workplace analytics can integrate and complement datacenter-centric solutions that support and automate ITIL processes. Understanding IT service mapping and performance form the end-user point of view is a fundamental enabler to efficiently implement ITIL processes.
NEXThink integration ecosystem and value propositions
360-degree asset management
NEXThink integrations with CMDB, PC configuration and ITAM tools deliver comprehensive and dynamic discovery and relationship mapping to support IT asset management efforts. With NEXThink coupled to your asset management system you become more flexible and can save costs on assets and operations.
NEXThink for SCCM product is one example of such integration. It provides SCCM users with a real-time visibility on all users and devices right into the SCCM console. One click and you can discover live software activity over your networks and key performance metrics of all your IT workplace. Gain back control over your ever-changing end-user computing environment with NEXThink real-time discovery and monitoring integrated into SCCM or any of your asset management and CMDB products.
Fast and proactive user support
NEXThink integration with IT Service Desk tools is the way to build a more proactive support service. This integration also helps to speed up problem resolution response time. You benefit from comprehensive diagnostics that enable you to immediately access the right information to understand what's happening to fix the problem in record speed. You are able to pinpoint failed network connections or high application response time and then drill down to see the root cause of the degradation in performance. These metrics helps you to determine exactly which services and users are being impacted and trigger the appropriate proactive measures to avoid impact on the business.
End-to-end IT service management
Outside the datacenter and the delivery of production infrastructure, the key measurement of performance is user satisfaction. NEXThink is designed at identifying at the user-side all issues with IT services and analyzing the root causes within the user device and infrastructure in order to improve customer experience and availability. Integrate NEXThink contextual performance layer to the users' assets with your ITSM solution to complement datacenter performance with a view of your IT services as experience by your users. You can integrate IT workplace performance analytics from global metrics (crashes, delays, lags, delays, bottlenecks, time-outs etc.) to business services (Exchange, CRM, SAP, Siebel, etc.). From this global view issues can easily be identified and investigated via drill down into specific service details. You can view the relationship and performance issues between devices, users, applications, ports and destinations (the final delivery point for a service such as a application server or cloud).
Unified security and compliance management
NEXThink technologies seamlessly integrate with security events monitoring solutions to provide full end-to-end coverage of the security and compliance in the enterprise. NEXThink offers interfaces to push in real-time all security risks and non-compliance alerts so you can correlate user-side events and activities with current situation reports by servers, networks devices, firewalls or any other security control in your infrastructure. All what you need to build comprehensive audit reports for PCI, ISO and other industry compliance standards.