Understand IT problems ten times faster and deliver a proactive support
At NEXThink we believe that in a world of dynamic infrastructure and empowered end-users, it is extremely important to understand how IT services are perceived from the user-side and not only from the data-center. Leading industry analysts report that over 50% of incidents today are due to user-side problems not visible from the data-center. As a result, 70% of issues are raised directly by the users calling the helpdesk. With NEXThink you can understand the quality of service from each workplace and get the diagnostics enabling you to fix problems even before the users are impacted. With NEXThink, you can build a cost effective IT support strategy for fully satisfied users.
360° dynamic view of all workplaces
NEXThink V4 reports on all hardware and software, but also includes all activities such as connections, executions, events, printing jobs and many more. Classify your diagnostics by application, computer error, network response time or bandwidth to take informed decisions in minutes.
Powerful context-based visualization
With the NEXThink patented visualization “support view”, you can navigate and zoom into the dynamic context of all activities and events for a specific machine or group of machines. Map the entire network activity into visual representations to isolate misconfigurations and performance issues.
True end-user SLA for your key applications
Use NEXThink V4 visualization to understand the service dependencies for Exchange, SAP or any other key applications with all the necessary contextual relationships. Create dashboards and reports from scratch in a few clicks or just get them straight from the NEXThink Library.
Benchmark and compare in real-time
Whether you use standard desktops or stream applications to thin clients or personal devices, NEXThink technology transparently gathers information across the entire virtual and physical infrastructure.
Integrate with your datacenter monitoring and helpdesk solutions
NEXThink technologies seamlessly integrate with other monitoring and helpdesk solutions to provide full end-to-end monitoring of your IT infrastructure. NEXThink offers interfaces to push real-time alerts and activity information so you can report the number of real impacted users of any IT disruption on your infrastructure, identify if a service disruption is due to a problem on the server, network or end-point, as well as group and send alerts to your support/helpdesk systems.
