NEXThink operational excellence service
NEXThink technology enables you to focus on proactive problem diagnosis, notification, compliance assessment and reporting for your IT infrastructure from the end-users' perspective. The NEXThink Operational Excellence Service delivers the tools and best practices necessary to create a Center of Excellence within your organization to best leverage NEXThink software and provide unsurpassed IT services and support to your end-users. NEXThink Operational Excellence Service has two major objectives:
- ensure that your NEXThink investment is operational in the shortest possible timeframe
- configuration and customization of your NEXThink solution
leveraging proven experience
The NEXThink Operational Excellence Service leverages best practices gained from experience with dozens of global companies to accelerate your operational adoption of NEXThink and to realize its full ROI potential. Because our ultimate goal is customer self sufficiency, we offer affordable, unbiased consulting services. NEXThink services go beyond product installation to include process implementation, training, best practices, value targeting, extensions and integrations.
phased adoption starts with a baseline
The NEXThink Operational Excellence Service adopts a proven 3 steps process to deliver and maximize value of NEXThink solutions: (1) Baseline Assessment, (2) Process Implementation and Training, (3) Value Targeting and Integrations.
Each phase can be implemented incrementally and is supported by NEXThink consultants or NEXThink Certified Business Partners and their consultants with specialized expertise.
baseline assessment
The baseline assessment is a 360 top level assessment to gain first insight in your current exposure and status. Three domain specific assessments are available: dynamic asset inventory & utilization, security compliance, and desktop infrastructure quality.
process implementation and training
Implement standard solutions with the unique customization flexibility of NEXThink software to fit your specific needs and take advantage of the consolidated and collaborative knowledge of the NEXThink Library.
Hands-on instruction in the deployment, administration, configuration and use of NEXThink solutions are provided through a series of instructor-led courses at customer site or via web conference.
value targeting and integrations
Modular value enhancement services are available to configure customized alerting, perform actionable analysis, realize integration with complementary solution and put into operations the relevant workflows assuring the value of the NEXThink system, continuously improving the quality of the solution, and supporting you in managing your desktops by leveraging our know-how. Custom developments for your specific requirements such as integration with other data sources and 3rd party monitoring and management tools.
